What is our primary use case?
We have automated several processes for several customers. We have used this tool to automate processes for a bank. We have also set it up for another customer to download purchase orders and put information in a database to consolidate the information they have in the SAP system.
How has it helped my organization?
After automating a process, we prepare a report that shows how much money automation has saved. IQ Bot has reduced costs, and there are fewer mistakes because humans make mistakes.
These bots also work 24/7, which is also a big benefit. Earlier, if a task took a week, with IQ Bot, we can do the same task in 30 minutes or so depending on the amount of information.
What is most valuable?
It is very easy to set up and use this tool to get information from documents. It can get the information about the purchase order number, average, description of purchase orders in several formats without any problem.
What needs improvement?
It should have more artificial intelligence to capture information from a document. Currently, our clients are preparing invoices manually. They are not digital, so we need to scan all the documents, but we are facing issues in capturing all the information through IQ Bot. Therefore, we have to use other tools to capture the information, and then we use IQ Bot to process all the information. They need to improve the artificial intelligence for document scanning.
For how long have I used the solution?
I have been using this solution for around one year.
What do I think about the stability of the solution?
It is stable. We had no issues with its stability.
What do I think about the scalability of the solution?
It is scalable. We have implemented it in a medium company as well as in a large company without any problem. It only depends on the server on which you run the bot.
How are customer service and technical support?
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
How was the initial setup?
Its initial setup is easy. It takes one week to create the processes and then develop, test, and put them in production.
What about the implementation team?
We have a team of four people for supporting a big customer with this solution. They monitor the processes and check if there is any problem. We support all the bots that we develop.
Which other solutions did I evaluate?
Our customers evaluate UiPath and Power Automate.
What other advice do I have?
I would recommend this solution because it is very easy to implement, and there are no problems. Automation Anywhere's support is also available at any moment.
I would rate IQ Bot a seven out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?