Microsoft BI Review

We switched from Crystal Report Server because it was crashing regularly.

What is most valuable?

The ease of implementation and reliability of SQL Server Reporting Services far exceeded the solution originally implemented with Crystal Report. The Crystal Report Servers (3 of them) were crashing on a weekly basis at one of the companies where I worked.

How has it helped my organization?

We were able to reduce costs by consolidating the 3 Crystal Report Servers down to just one server running SSRS (with one backup just in case). The time it took to run some reports in Crystal were exceeding 5 minutes. The same report in SSRS not only was significantly faster (down to 30 seconds) and the licensing cost savings allowed for a quicker return on investment (less than one year).

What needs improvement?

The build in Report Builder for end users needs improvement. But for someone that has some training on SSRS, its very straightforward.

For how long have I used the solution?

The solution was implemented and still in use to this day to my knowledge.

What was my experience with deployment of the solution?

No. Following the installation guide was a help with setting up SSRS to use single sign on as well as SQL accounts. The overall setup of the server took about an hour. The conversion of over 200 Crystal Reports to SSRS took some more time but was done with one user and completed within 3 months.

What do I think about the stability of the solution?

No. SSRS has been rock solid and the server never needed rebooting unlike the Crystal Report Servers.

What do I think about the scalability of the solution?

No. In fact we were able to decommission servers and switch to using a virtual server for SSRS.

How are customer service and technical support?

Customer Service:

Never had to use their support. But, the few times I have had to contact Microsoft, there were very knowledgeable and able to resolve the problem quickly.

Technical Support:

9, see above.

Which solution did I use previously and why did I switch?

Yes. We used Crystal Reports, see above.

Which version of this solution are you currently using?

SQL Server Reporting Services 2008
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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