It is convenient to be able to keep up the pace in which the application code was delivered to us. Since we manage nearly 500-600 applications and we need to make sure they are tested, we wanted something robust with an option to check against previous baselines with minimal human intervention without sacrificing criteria.
We wanted something with less risk when incorporating or shifting scripts.
The fact that it loads from an external cloud is a plus as well.
It took just a few minutes to set up Neotys Cloud, as opposed to a few days with other solutions.
Room for Improvement
They are coming out soon with NeoSense. It's a hybrid between app management tools and a testing tool. This will be helpful for us because we'll be able to monitor applications within various different environments. This is precisely what we have wanted.
Use of Solution
We've been using it for a year.
We had no issues with deployment.
We used to have only 50 online users. Later we moved to where we are.
Customer Service and Technical Support
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for non-critical issues, and with critical issues they hold your hand.
Pricing, Setup Cost and Licensing
We didn't negotiate the price. To give perspective, we went from spending three million dollars to 160 thousand dollars, which is a huge saving and good value.
Other Solutions Considered
One of our goals was to find a platform that would have the functionalities that we were used to while incorporating in other ones. ProLoad was a competitor, and one other (can't make out name).
We wanted it to support agile and devops, while being able to upgrade to a number of releases over the course of a day, so it was a fit.
The company really strives on experience, always making sure that I as a customer am happy. For example, my team at Dell had an issue with our new version, which we had just updated to. Another team used a different version which required different protocols, and there were discrepancies between the versions. The company found out that our errors were user errors, and helped us fix the problem.
I helped them in terms of product development since we at Dell told them requirements and they added that to product life cycles. So we are a customer, but told them some requirements we'd like to see.