What is our primary use case?
We are a solution provider and NetApp FAS is one of the infrastructure-related products that we implement for our clients. Our customers' use cases vary, where some of them use it as a backup target and others use it for the general workload. The primary use case is probably for general workload.
What is most valuable?
The most valuable feature is SnapMirror.
What needs improvement?
If our customer needs a high-performance storage solution then we don't recommend this product.
Some of our customers complain about not liking the UI, whereas others say that they love it. Also, some say that the FAS is too slow and some say that it performs fine. It's all relative and depends on the customer as well as the use case.
For how long have I used the solution?
We have been working with the FAS series for about 10 years.
What do I think about the stability of the solution?
The FAS series is very stable.
What do I think about the scalability of the solution?
The product scales really well.
How are customer service and technical support?
The group that supports FAS supports all of the various NetApp products. I have found their support is responsive and thorough.
Which solution did I use previously and why did I switch?
I regularly work with solutions from NetApp, Dell, and HPE.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price depends on the size and features. I've sold arrays for as little $20,000 USD and as high as $300,000 USD. It would be very difficult to give an average cost.
In some cases, there are costs in addition to the standard licensing fees.
What other advice do I have?
The suitability of this product depends on the use cases and the environment. For places where we sell it, it fits well. In places where it doesn't fit well, we would typically go with another solution like NetApp All-Flash storage, or something from another vendor.
My advice for anybody who is implementing the NetApp FAS series is to make sure that it's the proper fit. Perform a detailed sizing analysis prior to making the purchase.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?