The performance console is a must.
Improvements to My Organization
Can drastically reduce the diagnostic time and help monitoring multiple instances. Be aware that a lot of the features need appropriate licensing.
Room for Improvement
I would say the footprint on the server. Also the GUI can be tricky.
Use of Solution
More than 7 years
To uninstall I needed to refer to the documentation.
No and it's a good point.
Customer Service and Technical Support
Customer Service: Very good.Technical Support: Very good.
I used ignite8 which is a must have for the perf part and a lot cheaper.
It requires some reading but nothing is too complex.
Other Solutions Considered
Yes, quest spotlight- too messy. Nothing like AWR.
Give it a try with the version embedded within the database and then go further.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 16 2014