What is most valuable?
The performance console is a must.
How has it helped my organization?
Can drastically reduce the diagnostic time and help monitoring multiple instances. Be aware that a lot of the features need appropriate licensing.
What needs improvement?
I would say the footprint on the server. Also the GUI can be tricky.
For how long have I used the solution?
More than 7 years
What was my experience with deployment of the solution?
To uninstall I needed to refer to the documentation.
What do I think about the stability of the solution?
No and it's a good point.
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: Very good.Technical Support: Very good.
Which solution did I use previously and why did I switch?
I used ignite8 which is a must have for the perf part and a lot cheaper.
How was the initial setup?
It requires some reading but nothing is too complex.
What about the implementation team?
Which other solutions did I evaluate?
Yes, quest spotlight- too messy. Nothing like AWR.
What other advice do I have?
Give it a try with the version embedded within the database and then go further.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 16 2014