Consolidate information and access to my databases into a single portal.
Improvements to My Organization
We increased our capacity and speed of detection, diagnose & resolution of database issues.
Room for Improvement
UI is the part that I like to see improved in the future.
Use of Solution
I have been using EM for almost 6 years.
Not so much, and all easily fixed.
Not in version 12c, EM uses Database 11gR2 and WebLogic that both have superb stability.
None and, in case of need, we can always add another WebLogic Server or another node to the database tier.
Customer Service and Technical Support
Customer Service: Oracle Support is very good most of the time.Technical Support: You start with junior technicians, but you can escalate if necessarily.
No, previously we used Enterprise Manager Database Console, that is a local DB console.
We're used to Oracle products, so the deployment wasn't complex at all.
We did the implementation ourselves.
Pricing, Setup Cost and Licensing
I don't have a money estimate, but in man-hours, a deploy in a single machine, for an estimate of 100 targets, takes 8 hours.
Other Solutions Considered
Yes, we evaluated Pandora, Nagios and Zabbix.
Follow the installation guide step by step, there won't be any surprises. Check your memory, CPU & disk requirements before implementation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mar 27 2014