What is most valuable?
Real-time performance monitoring
How has it helped my organization?
Can easily visualize bottlenecks in database performance tuning with historical graph trends; where as before it would be based upon manually tuning using scripts which are text based. Ability to get email alerts for systems in trouble; where as it would have been manual steps to obtain health-checks on all database servers.
What needs improvement?
Stability and bugs in the product. There seem to be too many.
For how long have I used the solution?
What was my experience with deployment of the solution?
Many problems which were fixed with patches.
What do I think about the stability of the solution?
Initially yes, but after patching it was stable; but with applying the latest version 188.8.131.52, we seem to be unstable again.
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: Appalling, raised issues with support and that take ages to respond.Technical Support: Appalling; they take far too long to understand the issue, they just simply appear to read scripts; if our problem is not on the script; then they struggle to think.
Which solution did I use previously and why did I switch?
How was the initial setup?
It was a complex installation, in that we have 2 servers as opposed to a single all in one solution; but it was nothing we could not manage.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Initial set up was approx. 5 days’ worth of DBA’s effort
Which other solutions did I evaluate?
What other advice do I have?
Be prepared for a lot of heartache before it beds in. Get the latest patches for the project, and read up on most common bugs issues before implementation;