Real-time performance monitoring
Improvements to My Organization
Can easily visualize bottlenecks in database performance tuning with historical graph trends; where as before it would be based upon manually tuning using scripts which are text based. Ability to get email alerts for systems in trouble; where as it would have been manual steps to obtain health-checks on all database servers.
Room for Improvement
Stability and bugs in the product. There seem to be too many.
Use of Solution
Many problems which were fixed with patches.
Initially yes, but after patching it was stable; but with applying the latest version 220.127.116.11, we seem to be unstable again.
Customer Service and Technical Support
Customer Service: Appalling, raised issues with support and that take ages to respond.Technical Support: Appalling; they take far too long to understand the issue, they just simply appear to read scripts; if our problem is not on the script; then they struggle to think.
It was a complex installation, in that we have 2 servers as opposed to a single all in one solution; but it was nothing we could not manage.
Pricing, Setup Cost and Licensing
Initial set up was approx. 5 days’ worth of DBA’s effort
Other Solutions Considered
Be prepared for a lot of heartache before it beds in. Get the latest patches for the project, and read up on most common bugs issues before implementation;
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mar 31 2014