Oracle Enterprise Manager Review
I can easily visualize bottlenecks in database performance tuning with historical graph trends


Valuable Features

Real-time performance monitoring

Improvements to My Organization

Can easily visualize bottlenecks in database performance tuning with historical graph trends; where as before it would be based upon manually tuning using scripts which are text based. Ability to get email alerts for systems in trouble; where as it would have been manual steps to obtain health-checks on all database servers.

Room for Improvement

Stability and bugs in the product. There seem to be too many.

Use of Solution

3 years

Deployment Issues

Many problems which were fixed with patches.

Stability Issues

Initially yes, but after patching it was stable; but with applying the latest version 12.1.0.3, we seem to be unstable again.

Scalability Issues

No

Customer Service and Technical Support

Customer Service: Appalling, raised issues with support and that take ages to respond.Technical Support: Appalling; they take far too long to understand the issue, they just simply appear to read scripts; if our problem is not on the script; then they struggle to think.

Previous Solutions

No

Initial Setup

It was a complex installation, in that we have 2 servers as opposed to a single all in one solution; but it was nothing we could not manage.

Implementation Team

In-house

Pricing, Setup Cost and Licensing

Initial set up was approx. 5 days’ worth of DBA’s effort

Other Solutions Considered

No

Other Advice

Be prepared for a lot of heartache before it beds in. Get the latest patches for the project, and read up on most common bugs issues before implementation;
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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