Oracle Enterprise Manager Review

I can easily visualize bottlenecks in database performance tuning with historical graph trends

What is most valuable?

Real-time performance monitoring

How has it helped my organization?

Can easily visualize bottlenecks in database performance tuning with historical graph trends; where as before it would be based upon manually tuning using scripts which are text based. Ability to get email alerts for systems in trouble; where as it would have been manual steps to obtain health-checks on all database servers.

What needs improvement?

Stability and bugs in the product. There seem to be too many.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

Many problems which were fixed with patches.

What do I think about the stability of the solution?

Initially yes, but after patching it was stable; but with applying the latest version, we seem to be unstable again.

What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service: Appalling, raised issues with support and that take ages to respond.Technical Support: Appalling; they take far too long to understand the issue, they just simply appear to read scripts; if our problem is not on the script; then they struggle to think.

Which solution did I use previously and why did I switch?


How was the initial setup?

It was a complex installation, in that we have 2 servers as opposed to a single all in one solution; but it was nothing we could not manage.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

Initial set up was approx. 5 days’ worth of DBA’s effort

Which other solutions did I evaluate?


What other advice do I have?

Be prepared for a lot of heartache before it beds in. Get the latest patches for the project, and read up on most common bugs issues before implementation;
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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