Oracle Enterprise Manager Review

Automated alerts tell me when I have an issue before a user calls.


What is most valuable?

The GUI interface for monitoring and managing databases is the most valuable feature.

How has it helped my organization?

The automated alerts tell me when I have an issue before a user calls. They are proactive.

What needs improvement?

We use it mostly for the connection to the databases. It could be the version I'm on, but we seem a little limited on what we can do for monitoring for the middleware.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

So far, it has scaled well for our needs.

How is customer service and technical support?

Most of the time, when we open a ticket, we are happy with the resolution and the timing of the response. We've had a few incidents where they immediately say, “Maybe you should upgrade.” That usually kind of sets me off. It's like, why don't you listen to the entire thing before you immediately tell me to upgrade? Overall yes, no issues with that.

Which other solutions did I evaluate?

We looked at Spotlight. It was just too expensive, so we stuck with Oracle.

What other advice do I have?

Go to training first. We did it the other way around: We tried to figure it out, and then go to training. That’s fine, as long as there isn’t a big gap between when you're going to implement it, and when you've been trained. We probably would have saved a lot of angst and issues if we were properly trained first.

Our biggest issue is learning all the features. There are more bells and whistles than we're probably using; getting familiar with the capabilities, and then actually being able to execute them.

I'm happy with it. I think we're not leveraging it enough, but for what we use it for, it's perfect.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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