Oracle Enterprise Manager Review

It provides visibility for Oracle and non-Oracle hardware, software, and middleware.

What is most valuable?

Oracle Enterprise Manager provides a single pane of control that gives you the visibility to see all Oracle products, plus the non-Oracle products; hardware, software, middleware. It covers it all.

How has it helped my organization?

The benefits to my organization are with administration, plus it centralizes your control.

What needs improvement?

There are a lot of plugins. I would like to see more and more plugins for different software. Most of them are third-party software. If Oracle Enterprise Manager could provide a standard web service to interface with any application, that would be ideal.

I don't think anybody can walk on water. Software is buggy and that's the nature of the beast.

What do I think about the stability of the solution?

Stability is excellent now; not so much, before.

What do I think about the scalability of the solution?

Scalability is endless because you can use Oracle technology to expand the back end and also use Oracle technology to expand the front end.

How is customer service and technical support?

Technical support is very helpful. They were efficient. Usually, Oracle support is very good.

Which solutions did we use previously?

We previously used vendor-specific monitoring or control systems to administer different type of resources; hardware, software. OEM gives me the ability to expand that by putting everything under one control console.

How was the initial setup?

I was involved in the initial setup, and it was pretty straightforward. Over the years, they have even simplified a lot of processes. Before, you had to install this and that, but now it's just one single installation that does it all.

Which other solutions did I evaluate?

For me, choosing this solution was a no-brainer because we are an Oracle shop. From having all different types of vendors for hardware and software, we are gradually becoming an Oracle shop.

What other advice do I have?

Try to understand what OEM can do for you. Exploit it and its feature set. For example, I can modify the back-end storage through OEM. I don't have to go to my ZS4 console to see how much space I have, how to administer it, or how to allocate storage space to a particular project. I can do that through OEM. That's the power of having a single pane for control.

When I’m looking at a vendor such as Oracle, support is the most important criteria. Over the years, Oracle product has improved the stability, so that the most important thing now is how fast they can provide solutions when I need their help. That's the most important thing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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