Oracle Exadata Review

We have a complete HA environment with two Exadata machines across two datacenters.

Valuable Features

The performance of Smart Scan, Storage Indexes, etc., and the High Availability features are all valuable to us.

Improvements to My Organization

We have a complete HA environment with two Exadata machines across two datacenters. We've able to use Data Guard to perform switchovers, perform maintenance, and do other tasks with little or no downtime at all.

Room for Improvement

The Lifecycle Management over the whole stack could be improved over what it already provides. The rolling upgrade feature on the database itself should be improved. It needs some Java updates as well as there is too much downtime related to Java issues.

Use of Solution

I've been using the platform for five years, and my customer is now buying Exadata X5-2.

Deployment Issues

We didn't have an issue with deployment.

Stability Issues

While we have am MAA environment, it is absolutely robust. We've had no issues with any instability.

Scalability Issues

There have been no issues scaling it for our needs.

Customer Service and Technical Support

Customer Service:

Oracle Support Services should be improved. The customer has seen more and more discussions within the Oracle Support Groups indicating that support has done more and more finger-pointing, which doesn't help the customer to fix problems.

Technical Support:

5/10 - They have a lot to improve upon.

Previous Solutions

There was no solution previously in place.

Initial Setup

The initial setup was complex, but it was well planned by Oracle ACS.

Implementation Team

We implemented it between Oracle ACS and an in-house team.

Pricing, Setup Cost and Licensing

The pricing and licensing is really complex and you need to have a very detailed plan.

Other Solutions Considered

The customer looked at a Hitachi solution.

Other Advice

Start with a good POC and then make the decision.

Disclosure: My company has a business relationship with this vendor other than being a customer: We implement Oracle solutions for our customers.
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