Oracle Exadata Review

We have a complete HA environment with two Exadata machines across two datacenters.

What is most valuable?

The performance of Smart Scan, Storage Indexes, etc., and the High Availability features are all valuable to us.

How has it helped my organization?

We have a complete HA environment with two Exadata machines across two datacenters. We've able to use Data Guard to perform switchovers, perform maintenance, and do other tasks with little or no downtime at all.

What needs improvement?

The Lifecycle Management over the whole stack could be improved over what it already provides. The rolling upgrade feature on the database itself should be improved. It needs some Java updates as well as there is too much downtime related to Java issues.

For how long have I used the solution?

I've been using the platform for five years, and my customer is now buying Exadata X5-2.

What was my experience with deployment of the solution?

We didn't have an issue with deployment.

What do I think about the stability of the solution?

While we have am MAA environment, it is absolutely robust. We've had no issues with any instability.

What do I think about the scalability of the solution?

There have been no issues scaling it for our needs.

How are customer service and technical support?

Customer Service:

Oracle Support Services should be improved. The customer has seen more and more discussions within the Oracle Support Groups indicating that support has done more and more finger-pointing, which doesn't help the customer to fix problems.

Technical Support:

5/10 - They have a lot to improve upon.

Which solution did I use previously and why did I switch?

There was no solution previously in place.

How was the initial setup?

The initial setup was complex, but it was well planned by Oracle ACS.

What about the implementation team?

We implemented it between Oracle ACS and an in-house team.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is really complex and you need to have a very detailed plan.

Which other solutions did I evaluate?

The customer looked at a Hitachi solution.

What other advice do I have?

Start with a good POC and then make the decision.

Which version of this solution are you currently using?

X2-2 to X2-8
**Disclosure: My company has a business relationship with this vendor other than being a customer: We implement Oracle solutions for our customers.
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