Oracle Exadata Review

You can take an object, put it in the flash cache, and it runs fast.


What is most valuable?

The most valuable feature is the flash cache. Let's say you have brought it in at the application level. You don't want to change your code. You take the object, you put it in the flash, and it runs fast.

How has it helped my organization?

The biggest benefit for organization is the performance. That's it. That's the endgame. We want to satisfy the client. When they click, they get it fast, and that's it.

Also, the fact that it reduces your IO because the storage and the server, everything's in the same box, makes it easier and faster.

What needs improvement?

Support.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Well, they give you a box. We haven't come to a case where we need to add more servers or nodes to it. For the moment, what we have is what we're using and it's doing what it's supposed to do.

Our main issue is the CPU; they can't cope with what we want. The application is CPU-bound. They have to find a way, talk to Intel, design something, so it's fast, so it can provide more CPU, more bang for the buck. It's expensive.

How is customer service and technical support?

It depends on what the ticket is about. It's easy to open a ticket. Now, to get solution on this ticket, that's a different story because they start asking for all the logs. You give them the logs, and they still want more logs; all this time, the problem is not resolved. That’s not particular to the Exadata platform; it's a general Oracle issue. It can be an arduous process.

Also, when you open the ticket, you don't get a senior guy right away; you get a junior person. You have to complain, and say, "Guys I know what I'm talking about, move it.", before they go to the next level. Then, you get who you want. That's another issue, but they have been there for many years. They need to improve their technical support.

How was the initial setup?

If you know what you’re doing, initial setup is no big deal.

Which other solutions did I evaluate?

We also evaluated Superdome. We decided to go with the Oracle product because we are an Oracle shop. Oracle has intelligence on what it's doing. It integrates really well.

What other advice do I have?

The main thing I would tell people is, whoever is going to maintain it has to know what he's doing. When you spend your money and you don't have the good people, you don't get your money back. It's a waste of money. You have to know who you are putting on it, so they can give everything back to you. Otherwise, it's a good product.

It's a good product. It's stable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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