What is most valuable?
The most valuable feature is the fact that it's an engineered system. It's a database in a box, storage, the networking, the compute engines. All of it's in one nice, neat package. My DBAs like administering it. My application owners like its reliability on the back end.
How has it helped my organization?
The benefits we see are our ability to scale heavy workloads, and our ability to consolidate lighter workloads and reduce our sprawl through the data center.
What needs improvement?
Price: It’s extremely expensive. Maintenance is about industry average. I think they've got a pretty good upgrade road map. It's been an expensive ride for us but a necessary one.
What do I think about the stability of the solution?
It is very stable; no major issues; no down time that was a result of bugs or some kind of defect in the platform.
What do I think about the scalability of the solution?
It has scaled well to your needs.
How is customer service and technical support?
As a member of IT management with business units breathing down our neck when there is an issue or something like that, we always feel the support can be faster but I don't get a lot of complaints. It's good support. Like everything, it could be faster. We'd want it to be faster.
How was the initial setup?
Initial setup was straightforward for us because we used an integrator partner to put it all in for us, and then our administrators step in and take over.
Which other solutions did I evaluate?
We're constantly looking at other products.
We ultimately chose Exadata because we needed some muscle on the back end for an ERP implementation. We've been through Exadata first generation, and right now we're putting in X6s. We've had X2s, X3s, X4s, and we're actually installing X6s right now as we lifecycle through.
What other advice do I have?
It's a great investment for the large enterprise. I think with Exadata in the cloud that's coming, that we're starting to look at and they are obviously trying to push at conferences, I think it'll open itself up to a lot of other customers that probably wouldn't have gone with such an expensive on-premise solution. We're excited about that, too. I would definitely recommend it to any colleagues.
We're very happy with it.