Oracle Real User Experience Insight Review

Performance Management of ADF-based applications have helped organizationally, but it needs better drill down for Business Transaction Management integration

What is most valuable?

  • Data Browser
  • Performance and Violation Overview
  • KPI dashboard

How has it helped my organization?

Performance Management of ADF-based applications. Performance Monitoring by Server and Network split helped to figure out ahead of finger pointing.

What needs improvement?

  • Drill down for Business Transaction Management integration.
  • Show step-by-step actions from users.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

The session used by users and pages were garbled.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

A seven out of 10.

Technical Support:

An eight out of 10.

Which solution did I use previously and why did I switch?

ExtraHop. I did use it, but it projects almost the same matrix.

How was the initial setup?

It is a bit complex for newbie.

What about the implementation team?

Vendor team first, then by ourselves.

What was our ROI?

Customer satisfaction higher than before.

What's my experience with pricing, setup cost, and licensing?

Useful if the matrixes are used with maximum attention.

Which other solutions did I evaluate?

ExtraHop and SolarWinds NPM.

What other advice do I have?

BTM integration, synthetic workload monitoring, and OEM should sync more easily.

Which version of this solution are you currently using?

13.2.2.1.0
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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The most valuable feature is the ability to Drill down to webpage actions.
The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful.
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