What is most valuable?
The solution has many great features. I don't know if there's one single one that stands above and beyond everything, however.
The application visibility is excellent. There is no other solution that does it quite as well. Palo Alto definitely has an edge in that sense.
The ability of the security features to adapt is also very good. They offer great DNS protection.
They include everything from a network point of view and a security perspective. For the most part, the endpoints are great.
The interface and dashboards are good.
What needs improvement?
The GSW needs some improvements right now.
The endpoints could use improvement. The solution is mostly a cloud solution now, and there are a lot of competing solutions that are playing in the space and may be doing things a bit better.
The pricing could be improved upon.
For how long have I used the solution?
We've been dealing with the solution for the last four or five years at least.
What do I think about the stability of the solution?
The stability of the solution is good. It's quite reliable. I haven't experienced bugs or glitches that affect its performance. It doesn't crash.
What do I think about the scalability of the solution?
If you size everything appropriately, you shouldn't have any issues with scaling. It's quite good. Users can scale it up if they need to.
How are customer service and technical support?
I'd say that technical support is excellent. They are very helpful. We've quite satisfied with the level of support we got from the company.
Which solution did I use previously and why did I switch?
I've never dealt with Huawei, however, our company has worked with Cisco, Dell, and HP among other solutions.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is quite high. It's too expensive, considering there's so much competition in the space.
There aren't extra costs on top of the standard licensing policy. Still, Palo Alto seems to be adding some premium costs that competitors just don't have.
What other advice do I have?
While we mainly deal with on-premises deployment models, occasionally we also do hybrid deployments.
We're not a customer. We're a systems integrator. We're a reseller. We sell solutions to our clients.
Palo Alto is very good at policymaking. It's like they have a single policy that you can use. Other solutions don't have single policy use, which means you have to configure everything. There may be many consoles or many tasks that you'll have to worry about other solutions. Multiple task configuration should not be there, and yet, for many companies, it is. This isn't the case with Palo Alto. Palo Alto is easy compared to Fortinet.
It's overall a very solid solution. I would rate it nine out of ten.
Which deployment model are you using for this solution?