Riverbed SteelCenter Aternity Review

While it also provides desktop metrics, the main thing we use it for is monitoring our applications.

What is most valuable?

The introspection into the desktops, there's nothing else that we have that will do that. While it also provides desktop metrics, the main thing we use it for is monitoring our applications. I would say we use the application side of it the most.

What needs improvement?

The biggest improvement would be the ease with which you monitor applications. It's a little clunky right now; it takes a little bit of time. It's very manual right now; maybe it can be automated more. I’m not even sure that they can make it better, but they have started to. There's a weakness, but it's kind of due to the type of tool it is; it's going to be there. It's probably always going to be there, no matter how easy they make it.

Also, when you call in to support, a couple of times they haven't had the best of luck as far as getting the answer right away. It has taken a little time. I don't think it's any worse than any of the other tools we have, but there's always room for improvement there.

Some of the dashboarding and reporting on the analytics side could be improved. I think they realize it. Obviously, some of the desktop monitoring metrics always can be improved.

What do I think about the stability of the solution?

We had one conflict with a version of an application I believe we were using. We had a conflict with one of the variables that Aternity didn't anticipate a variable getting wiped out, and it did. It would actually hang one of the applications, but they corrected it very, very quickly. To completely solve it and get us an actual fix for it, it took maybe a couple of weeks. They actually figured out what it was and knew basically how to mitigate it, how we could avoid it, within a day or two, it wasn't very long.

What do I think about the scalability of the solution?

I have not encountered any scalability issues. We're right around 7-8 thousand desktops right now. We're just now getting ready to scale that up a little bit. We're probably doubling that soon. Aternity should be able to handle that many users eventually. I don't see any issues there.

How is customer service and technical support?

I'd say technical support is an 8/10.

Which solutions did we use previously?

We didn't really switch from another product to Aternity. We actually added Aternity because it's a niche product with it being able to introspect in the desktop. We have tools that will do application monitoring, just not from the desktop, to provide the desktop perspective. It's actually an add-on for us.

How was the initial setup?

Initial setup was very straightforward.

Which other solutions did I evaluate?

Before choosing Aternity, we actually looked around and we didn't really have anything that met the need. We couldn't find anything that met the need that Aternity does.

What other advice do I have?

Definitely plan on monitoring the application. If you're doing a lot of customer applications, you'll definitely need to have that relationship with your app teams already in place, or it's going to be very difficult. You probably need to have that plan in place before you buy a product like this.

On your side, in your IT team, you need to integrate your application developer teams into the process right from the beginning. You need to have that in place. If that's not in place, it's probably not going to work well.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
author avatarEngineer at a healthcare company with 10,001+ employees
Real User

Is everyone aware that Aternity now has a User Forum on Riverbed?
You can find it on the Riverbed forumn under SteelCentral and then Aternity
The link is splash.riverbed.com/community/product-lines/steelcentral/steelcentral-aternity

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