Microsoft Endpoint Configuration Manager Review

Helpful reporting tool, scalable, and offers valuable organization viability


What is our primary use case?

This solution helps to manage different areas. For example, asset inventory and software inventory. You are able to patch products, do software deployment, and software packaging. 

What is most valuable?

I have found some valuable features to be the built-in reporting tool, the ability to get visibility on your organization, compliance reports, software remitting for all your products in your organization, and the management of all machines in your environment including a new domain and workgroups.

What needs improvement?

I currently need to increase my compliance level in the patching processes which this solution could improve on. For this purpose, I am looking for another solution to perform more efficiently and to work faster to cover this part specifically.

There should be more visibility to integrate more products other than Microsoft products. For example, Adobe and Google Chrome. You need to do a lot of manual intervention to cover all non-Microsoft products for patching at the moment. There are third parties working on these gaps in this solution. 

For how long have I used the solution?

I have been using the solution for 12 years.

What do I think about the stability of the solution?

The solution is stable most of the time.

What do I think about the scalability of the solution?

I have found the solution to be scalable. We have around 50,000 users using the solution.

How are customer service and technical support?

We were satisfied with the support sometimes. There were occasions when we have had an engineer that was not experienced in the particular problem we encountered to be able to help efficiently. This could be improved by having better-trained engineers.

How was the initial setup?

The specifications for the SCCM and the organizational capacity can make the installation complex otherwise it can be easy.

What about the implementation team?

The deployment took a long time. We required a team system engineer from Microsoft to be allocated with my team to complete any configuration.

What other advice do I have?

We are currently looking for another solution to work in parallel to cover some of the gaps in functionality.

I rate SCCM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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