Tricentis Tosca Review

Easy to learn, has good test templates, and it supports distributed execution with RDP


What is our primary use case?

We are using this product for web UI testing, SAP, and API testing.

How has it helped my organization?

We are using a multi-user environment and the central repository gives everyone very easy access, which lets them re-use the models or whatever artifacts they need from other teams.

Apart from that, with the distributed execution, we are able to execute thousands of test cases in a very small amount of time.

These two things, I feel have been very helpful in my project.

What is most valuable?

I have found the test templates to be very useful.

Distributed execution with RDP is highly useful.

This solution is very easy to learn and any non-programmer or manual tester, with little experience in automation, can pick it up quite easily. 

It has a built-in repository to store all of the artifacts in the same place.

What needs improvement?

The inbuilt test datasheet that it has can be simplified and improved.

There are some performance challenges, specifically when we are not using it on a virtual machine, but when we are using it on a local machine.

In order to integrate test management tools, we have to buy another product call Tosca Connect. It would be better if this were included so that integration with tools like Jira or Azure DevOps was included out of the box.

One of the issues that we are facing is that the size of the repository continues increasing. They should provide tools to minimize or at least reduce the repository size.

For how long have I used the solution?

I have been dealing with Tricentis Tosca for between two, and two and a half years.

What do I think about the stability of the solution?

Tricentis Tosca is very stable and we are using it extensively. We have people working in India, as well as in the US and Europe, so we use concurrent licensing. Most of the time, everything is being utilized.

What do I think about the scalability of the solution?

It is pretty scalable because of the templates. We can have a single template expand into hundreds of test cases, so it is scalable. In my project, we have between 50 and 60 people how are using it.

How are customer service and technical support?

The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get an urgent response. There is a time lag between the process of raising the ticket and getting a final resolution. There is some resolution in the interim, but to receive a final resolution will usually take between two and three weeks.

I had to call technical support for one of the issues regarding a test data survey. We didn't have Microsoft Excel on our workstations so there was a question of how to upload the data. The final resolution for that issue took two to three weeks, or even longer.

How was the initial setup?

I was not involved in the initial deployment, although I feel that the installation of it is simple. I am just not aware of how to configure the repository.

What's my experience with pricing, setup cost, and licensing?

My understanding is that it's an expensive product, although I don't know the specifics with regards to pricing.

Which other solutions did I evaluate?

I was not involved in the decision-making process.

What other advice do I have?

The biggest lesson that I have learned from using Tricentis Tosca is that for test automation, you are not required to be a programmer or very technical.

Overall, this is a good product and I definitely recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

13.3
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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author avatarDon Ingerson
ExpertTop 5Consultant

Nice article. When you are using Browsers such as Chrome, Edge, or Firefox do you have to install or use an extension for any of these Browsers?

author avatarVinayak Bandewar (Cognizant)
Top 10LeaderboardReal User

@Don Ingerson yes you need to install extension for using these browsers