What is our primary use case?
We have been using this solution in my organization. There are several clients who have come back to us asking for different automation tools and our views on which automation tools can be used in their respective projects.
We have been evaluating for these clients. The evaluations we were doing, was for our client but done within the organization only.
What is most valuable?
The most valuable feature is the UI.
We work primarily on evaluating the UI. We evaluated Tosca BI and a bit for Tosca APIs and think they are very useful.
The reporting is really nice. There are many clients who ask for a feature with any automation tool that can generate good reports for them. There is only one such tool that facilitates that option, which is Tosca.
What needs improvement?
The volume for the BI testing is limited. If they could provide a few options to use it, using Tosca only, that could be a great thing because there are a lot of clients who do not actually want to go for the BI, but then they do have the database testing.
I know that Tosca provides the feature but it's very minuscule.
The UI does not have the option of automating the scroll bars. There are workarounds for that but for example, if I open two tabs that have the same page then it will give me another difficulty in scanning those options.
In the next release, including this in Tricentis would be great.
For how long have I used the solution?
I have been acquainted with this solution for approximately eight months.
What do I think about the stability of the solution?
So far, what we have used has been stable.
I have read some reviews where they have expressed that they are not happy with the stability, but so far, I have not faced any such issues.
What do I think about the scalability of the solution?
The scalability is good. If I had to rate it out of five, I would say that it would be a three-point five to four.
We have anywhere from 500 to 750 people who are using this solution in our organization.
How are customer service and technical support?
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response within 24 hours.
Which solution did I use previously and why did I switch?
Previously, we did not work with any other solution.
How was the initial setup?
We have always worked with the demo licenses, which included support from the Tricentis teams. They have always been able to set up the licensing.
I would say that it is not that straightforward.
On average, it did not take more than two to three hours if you know the process properly. To get it started, it will require at least six hours.
What's my experience with pricing, setup cost, and licensing?
The disadvantage is that it is very expensive.
I would like to see better costing packs. There are several features but USD $11,000 for one license is expensive. If it had more interaction and if the license cost was a little less it would be better and rate higher.
What other advice do I have?
The recommendation of this solution depends from client to client and what their requirements would be, the parameters, and what is important to them.
If the client wants good support and at the same time they want to have a good database included with the Automation Testing Suite, and is ready to spend the money, then we would definitely suggest Tricenta Tosca as a good option.
Again, it is dependant on the client's requirements and what they would want in an automation tool.
If you have Linux or Mac machines, then it gets very difficult to implement Tosca. I would suggest using it.
For testing, they would want to migrate miscellaneous scripts and use Tosca for those migrations. But, it's very difficult.
My suggestion would be to go with the Tricentis Suites and the Selenium Automation Suites.
From a positive perspective, I would want people to use the reporting from Tosca. They have very good reporting. The reporting feature is very user-friendly and very easy to use.
I would rate Tricenta Tosca an eight out of ten.