What is most valuable?
The tool can be handled without any knowledge in parameterisation, especially the TestCaseDesign which makes the tool mighty and stable - even when releases in the tested software are subjected to deep code changes. The maintenance of the test tool is manageble.
How has it helped my organization?
I managed a test set over all areas for a retail bank alone for about three years with almost 1,000 test cases. I automated the starts overnight, and paralleled them on virtual clients. Then, I needed 24 hours for generating synthetic test data, regression test runs, and analyses. The runs were stable, and I could report many defects before the start of the manual tests.
What needs improvement?
The Testmanagement option are still weak - improvement is outlined, but not yet visible. I expect first impressions of this solution at accelerate in Vienna, october 2017.
For how long have I used the solution?
Actually I upgrade the testsuite as often as possible - in my function as consultant I want to feel and test the improvements as soon as they are released. 10.3 was not stable enough for my expectations.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
With testuite 10.3 - so I derelease back to 10.2.
What do I think about the scalability of the solution?
Not yet - as the environments were always well set up.
How is customer service and technical support?
This is a point were Tricentis has to improve - customer support seems to be overflood in the last few months. Technical Support
Basically it's very high, the support is fast, friendly and qualified - if reachable. Which was not always the case in the last three months.
How was the initial setup?
The initial setup should be done highly structured, and by qualified specialists. This is the only efficient way of a stable test set.
What about the implementation team?
I would definitely recommend a vendor team for the implementation!
What was our ROI?
We felt the benefits within the first year. I would recommend in-house management.
Which other solutions did I evaluate?
There was no need for us to do so.
What other advice do I have?
It is a mighty and stable tool, but it needs qualified and motivated staff to work with and manage it.