We've found TBox to be valuable for scanning applications and automating test cases. In newest version, time of scanning the application has been reduced immensely. Also, there is a lot of ways to identify controls that doesn't have unique IDs, and that process is more stable than before.
Improvements to My Organization
TOSCA is quite organized by itself, so it helps us do our job more efficient and quicker.
Room for Improvement
The ability to create more complex TestCases with "If" and "While" loops (now it provides IF, DO and WHILE statements, but they can't really be implemented the way we are used to use those loops).
Use of Solution
I've used the latest version for about three to four months, though TOSCA in general for more than a year-and-a-half.
Some issues with stability, but those are minor errors. Some errors happen without obvious reasons, or they're not obvious to me yet.
Customer Service and Technical Support
N/A Technical Support
Generally, the support is good, but they give too many generic answers. Sometimes the problem is more direct and it requires deeper and longer thinking. That could be a bit improved.
Something in the middle. It's not really for somebody who is not passionate about testing. It's great for somebody who thinks about all the aspects of the TestCase.
Great tool for testing, but only when used by an educated tester or by somebody who's gone through the whole course and had at least a little bit of practice. It's worth it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 05 2015