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TruView Review
We lacked visibility into network and app performance, so we chose Visual TruView to proactively manage our network


Our IT department is responsible for maintaining key systems and applications for all corporate locations, more than 500 stores across the U.S., and the e-commerce retail websites. Not having insight into these key applications and the underlying network infrastructure that supports them meant teams were always in a reactive mode when isolating and fixing problems.

As a member of the networking team, we’re responsible for monitoring performance of more than 100 custom applications, store circuit performance, database applications, key business applications like Exchange and Lync, client access, vendor networks and more. If we can’t access the needed network and application performance data, we can’t isolate and fix the problem. Teams just finger point and the guesswork begins to try and isolate root cause. And the worst part, while this is happening, the business is being negatively impacted.

As a matter of fact, during the holiday season, our online retail site experienced sporadic performance issues. Without solutions in place to proactively monitor performance, the IT department struggled to isolate what was causing the problem.

We knew this could never happen again, and it was the tipping point for us to find a solution to help solve the problem. We needed complete insight into the application performance layer so we could identify if it was a network or application issue. We also needed the ability to generate hourly reports for key executives and managers so they could monitor site performance.

In a nutshell, our company lacked visibility into network and application performance. If you can’t see it, you can’t manage, which means when problems happen, you can't easily fix them. This creates a big problem for IT and a bigger problem for the business. We needed to take off the blinders so IT could become a strategic resource.

To meet these challenges, we selected Fluke Networks’ Visual TruView, a unified application and network performance monitoring and troubleshooting appliance. It leverages key data sets such as stream-to-disk packet storage, application response time, transactional decode, NetFlow and SNMP, to present performance analytics through a single visual dashboard view. It eliminates the need for swivel chair correlations and gives teams the ability to quickly drill down into packet-level details if needed. With intuitive guided workflows, we’re never more than a few clicks from isolating performance problems.

There are only two solutions I keep up and running at all times, and Visual TruView is one of them. It gives me complete visibility into the application layer and when problems emerge, I can identify the source and work to fix it before it has an impact on the business. We can monitor all of our key sites and applications easily, immediately see if and where a problem is occurring, drill down into extensive details if needed, and isolate and fix the issue in real-time. It’s our eyes and ears for the network, and it’s made the engineering team shine.

Since deploying Visual TruView, our IT team now has complete visibility into application performance and can proactively manage the network.

TruView has allowed us to completely revamp site performance for the website. We use the full map view to manage all sites and can easily see when performance is degrading or if there is an outage – and immediately identify if it’s an application or networking issue. The information is easy to process and the search function allows us to quickly get graphs for usage, top conversations and more.

To make sure the networking team keeps on top of all performance issues, we created custom monitors and hourly reports that automatically get pushed to key team members and executives. This helps track everything from general performance data for key business applications to site transactions associated with e-commerce. If an issue emerges, the teams can instantly work to remediate.

From the moment TruView went live we had instant visibility into pressing issues and were able to immediately fix problems and do application rollups. And while the networking team owns access, we also provide access to the application team so they can instantly work on response time issues and drill down into individual connections that may be causing the problems. No more finger pointing, just data that helps isolate and fix a problem.

We also find Visual TruView simple to use. I can easily set alarms for application performance, site performance, network performance and more. There’s no need to manually correlate data and I can instantly prove or verify if a problem was the result of a networking issue.

The workflow is very logical and easy to use, and because it pulls all the data sources we need, we can get as granular as needed to isolate an issue. Every night it seems some issue occurs, whether that’s a server failure or a sales query, and TruView makes it easy to log in, put in a source destination and get results on any activity and how it impacted performance. It’s a critical tool for our day-to-day management of performance.

I can't imagine doing my job without Visual TruView. Previously we couldn’t provide concrete answers on performance issues. Now we can…and with extensive detail, which allows us to prove the ‘what’ and ‘why’ of a problem.

Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
2 visitors found this review helpful
Vincent choi li?1428592772Anonymous avatar x30

7 Comments

Managerm8325 li?1414329362
KashiffcReal UserPOPULAR

Nice and Informative.
As moderator of health care database application, one of my prime responsibility was to identify and address performance issues whether they are from Networks or Application. Most of the time it remained ill-defined that issue which started a debate like vicious cycle was from application or networks. I hope TruView is the best answer to such problem with flexibility of management unlike NPM, Netflow, MRTG and others.
What about the cost benefit analysis? I am sure, this tool will address our major performance related issues. Thank you for the detail & segmented overview.

Like (0)16 November 13
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kapilmalik1983Real UserTOP REVIEWER

What OS did you use to install VPM applications? Does it have self OS or did you install it on Windows, Linux or any other OS? Just want to confirm if we can install it on linux too?

Like (0)17 November 13
Add davidvarnum
David VarnumReal UserTOP REVIEWERTOP 5

There are several ways you can run TruView. We employ a distributed model, where the management and presentation components run on a Windows virtual machine in our ESXi environment, while the performance analysis modules run in linux on hardware appliances. The standalone model is similar, except the Windows VPM component runs in a virtual machine on the the hardware appliances themselves. Pre-compiled ISOs ease the implementation.

Like (0)18 November 13
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FrancisMReal UserPOPULARLEADERBOARD

We have been using Nagios, an open-source network monitoring solution for a long time before being able to afford Solarwinds. Though we were able to afford it, cost is still significant. Have you ever considered Solarwinds? If so, what made you choose this product over it?

Like (0)21 November 13
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imran_shReal UserPOPULAR

Hi David Varnum. Which model of TruView you have used in your company and how do you rank the customer services provided by Fluke Networks?

Like (0)12 January 14
Add davidvarnum
David VarnumReal UserTOP REVIEWERTOP 5

We are running a distributed model, with Virtual Performance Manager (VPM) hosted in our virtual environment (v8.1), and Application Performance Appliances (APAs) in our Data Centers. We are currently using the 5200 model since we're piping less than 5Gbps through the appliance. Next step up is the 6200, which I believe handles 10 or 12Gbps.

In regards to customer service, Fluke is ranked at the top of my list. I've called them on several occasions, whether its a configuration question, or reporting issue, or something completely unknown, they will certainly work with you and get it resolved. We have Gold support, so I'm not sure if that makes a difference. Also, if you open a support case, word to the wise, make sure you have another workstation handy they can remote into, as they have been known to dive deep and burn some hours on a remote session. All in all, this support team rocks, and if they happen to read this, I commend them!

Like (0)22 January 14
Add randygrein
Randy GreinReal User

Good review, and I picked up a new idea. Delivering hourly reports may not be necessary for my current position but I can at least test the idea with the powers that be. Many monitoring systems will allow scheduled report delivery, and for critical systems that may be worthwhile!

Like (0)19 February 14
Anonymous avatar x30
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