Vembu BDR Suite Review
Provides us with quick backups and restores through a simple user interface


What is our primary use case?

Backup virtual machines on VMware.

How has it helped my organization?

I am able to verify we have availability of our VMs in case a failure occurs.

What is most valuable?

  • Quick backup and restore
  • Very simple and understandable interface

What needs improvement?

I am still testing restores and it seems some problems may be related to our hardware. Because we have not implemented the correct hardware yet I cannot be sure where the problem is.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

I run into the problem of their chat service not being available frequently. I like chat as it is quick.

When it is not available I have to get a support ticket going. I was asked to provide a TeamViewer number and that was fine. However, I was waiting for a while and needed to go to lunch. If the TeamViewer session could be accessed either within 15 minutes or scheduled, so I know when they will connect, it would be helpful. It is really necessary that I be available during the session as there are questions. I do not want to be chained to my computer while I wait for the session to start.

Which solutions did we use previously?

The prior solution took hours to restore a computer. When it was done it had an error that the support staff couldn't figure out. While they were trying to figure it out, I installed a trial version of Vembu BDR with no assistance from Vembu support as it was so simple. I was able to perform a backup and restore easily. And the most important item was the restore time which took 15 minutes.

How was the initial setup?

Very straightforward. It seemed to be mostly intuitive, although in some areas I had to think about the functionality. I then referred to the instructions and had no issues.

What's my experience with pricing, setup cost, and licensing?

The pricing structure is in line with other solutions. However, the option to replicate offsite to a unit at another office or at home is a big cost benefit. Instead of paying monthly for cloud storage, you replicate offsite for free. If preferred, you can also replicate to Vembu offsite.

Which other solutions did I evaluate?

We currently use StorageCraft ShadowProtect which is a really good product. As we move forward with Vembu we will want to standardize on Vembu. It seems it is more flexible as a total solution for physical, virtual, file/image backups and offsite provision.

What other advice do I have?

Download the product and give it a run through. With some products, this is a tough process as you spend a lot of time testing and they don't work correctly or have enough benefit to justify a purchase. Then, you have wasted all that time. But Vembu was quick and simple enough, it did not waste a lot of time.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

1 Comment

BhavaniShanmugamVendor

Hi Richard,

Thank you for your valuable feedback. Good to know that our product was helpful. With regards to the feedback on our support team, we will make sure you get to know the proper schedule when accessing the Teamviewer session. For updates or queries, you can always reach us through vembu-support@vembu.com

19 November 18
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