Vembu BDR Suite Review

Restore capabilities are key for us in a DR situation, and it enables us to store files offsite


What is our primary use case?

Backup and replication.

How has it helped my organization?

If we have any issues with servers having been corrupted or damaged, we are able to restore our backups. We are also able to store our backups offsite, in case of fire. Right now I'm using it with VMware. The benefit is being able to replicate the information to a different offsite building where I can store it. We're an FQHC and we have to have an offsite backup in case of a fire.

If we were to lose all of our data we wouldn't be able to operate. We run a 24-hour clinic, we have an ER department, and the data needs to be safe. If we didn't have that information stored safely, our patient information, we would not be able to run the business. So it's very valuable for us.

It also saves us time being able to do backups automatically instead of manually.

Finally, for reporting purposes, it's safer for us to have multiple places where backups are stored. We feel safe that the information is backed up more than once.

What is most valuable?

The most important feature is the Restore, to be able to restore in a disaster recovery situation.

What needs improvement?

If the English accent of the support agents was a little better, so that we, as the users, could understand it better, that would be nice. It's very hard to understand the support people when we talk to them because of the accent.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

We haven't encountered any issues with the stability so far. It's been working fine.

What do I think about the scalability of the solution?

It can handle a lot because it's doing a whole data center, so it's handling everything.

How is customer service and technical support?

Tech support is good.

Which solutions did we use previously?

I purchased Veeam but my local reseller sold me only a minimal number of licenses and I was not told that I needed to purchase many licenses. So it was not cost-effective for us to have that solution installed here.

How was the initial setup?

The initial setup was not complex at all. It was easy.

What was our ROI?

It's very hard to estimate ROI. If I have a disaster issue here, my whole company is down, so I cannot put a value on it. It's really the value of the whole company. If we don't have that data we aren't able to run. It's a very valuable tool for us.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. 

Which other solutions did I evaluate?

Veeam was one of the options we looked at.

What other advice do I have?

Test it first. Make sure it works in your environment. But I will also say that it's an immediate investment that needs to be done.

We aren't using the compression or encryption features. We don't need them.

I would rate it a nine out of ten. It's not a ten because the accent of the customer support agents is very difficult to understand. You have to ask a few times when speaking to them. That's the only issue, the rest of it is good. It's a good product. It's working.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
BhavaniShanmugamVendor

Hi,

Thank you for your feedback. I would like to instate the fact that Vembu has a wide client base that's spread across 100+ countries all over the world, hence we use a neutral accent that can be understood by the majority of people around the world. However, we regret the inconvenience you had in understanding our Engineer's accent. We will ensure that our team is well trained to eliminate such occurances in the future.

19 November 18
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