Vembu BDR Suite Review

The encryption feature is important for us because of the very strict data protection rules in Europe


What is our primary use case?

We back up all our customers' files. We back up only files, and maybe some databases. However, primarily, we are backing up files on our own server.

We are currently using the updated version of this product.

How has it helped my organization?

We can create a backup contract with our customers and software using this solution. We can backup the software here in Austria, because we have new rules here in Europe, since last year, which are very strict for data protection. 

What is most valuable?

The network solution is the most important feature, because we have our own backup server and are doing file backups for our customers.

The compression, encryption and deduplication features are important. If we can save space, it's okay. The encryption is also very important, because it is in our contracts. It is a must. We have to use it for our customers.

What needs improvement?

We have not been able to move our backups from one drive to another one. We can only create a storage pool. However, if we want to change a drive, it is not possible to delete one drive as long there is data on it. For this, we have to call the support. While they can solve this, it is not out-of-the-box.

If there is a failure, the logging for the backups could be better.

Sometimes, I miss some features from the old solution. 

For how long have I used the solution?

We started using the older version of this product six to seven years ago.

What do I think about the stability of the solution?

The stability is very good, but it is not perfect. Sometimes, we have to restart the server, because of updates. I have to sometimes manually restart the services. When it is running, it's perfect and nice. 

When we have to restart the server, then we have some troubles with the services from Vembu. We have to manually restart the services, and afterwards, it's okay.

The software solution is okay. While it has some bugs, it has been okay in most cases. 

It takes me two to five hours to do maintenance per week.

What do I think about the scalability of the solution?

We have small customers. For them, high availability is not a priority, only file backup is important. They are very small. They have around five employees. Also, because our customers are not asking for this, we do not offer high availability. We do not have the resources for it, and our servers are probably not big enough for this type of solution. We only offer the simple file backup.

Our biggest customer has about 20 employees. However, they have a huge amount of data.

We have three users in our company, but we represent about 30 companies. All three employees in our company are systems engineers. We do the backups, deployments, and maintenance.

At the moment, we do not accept new customers because we do not want to grow. We are happy with what we have. We have a lot to do. We have had good customers for a lot of years, and that's perfect.

How are customer service and technical support?

They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next day, we will have an answer. This is really good and unusual. I like the support.

If you previously used a different solution, which one did you use and why did you switch?

Previously, we had only local backup solutions at our customers on tapes. We had trouble all the time with tapes. This was more than 10 years ago. Then, we switched to drives to create the backups at our customers' sites, but all the time these drives were defect. So, we implemented a big server in our company, where we only have to do maintenance on one big device, not on all the small devices at our customers. We searched for a solution, and Vembu was our first choice.

The current version of Vembu is much better now than the previous version. The newer version is nice. It may not have as many features as the older solution, but it is faster and better to administrate. It is a good solution.

How was the initial setup?

The initial setup is easy and very nice. 

The deployment was not a big project. The backup service was running in a few hours. Then, we have only to implement clients at our customers. 

The process is quite fast. We set up a back up server, then alert the clients. We use a Windows Server with a lot of storage capacity. There is no need for an implementation strategy.

We had an old solution with the old clients. We moved them step-by-step as individual customers to the new solution over half a year. 

Only from within the organization was it a little tricky, because we had to implement new contracts for our customers. It was technically a little different with the old solution. We did need a new server. Also, we had to move all our customers to the new solution step-by-step.

What was our ROI?

The return of investment was very fast, within half a year. 

What's my experience with pricing, setup cost, and licensing?

The best thing about the product is the license management. It is a true managed service provider solution. It has a good price. The licensing is quite flexible, which is one of the most important things for us. 

The high availability is too expensive for our customers.

Which other solutions did I evaluate?

I did a lot of evaluations before choosing a product. We tested about 20 different products. Vembu was the best. Some of the other solutions were also very good, but were extraordinarily priced (too expensive). Others, I didn't like the licensing, software, or were only cloud solutions. 

Vembu has the flexibility with its licenses and is a real managed service provider solution. My feeling is that Vembu understands what a service provider needs, not only local administrators. It is one of the reasons that why we chose Vembu.

We haven't found another solution for its price with all this features.

What other advice do I have?

I would recommend the product. I already recommend it to our partners. It is a really good solution. I like the product. It has good support. For small companies, it's the perfect solution.

We do not use virtual environments. We have done this in the past, but we do not implement virtual clients anymore since we have only small customers and virtual appliances are now on cloud spaces. So, we do not have virtual servers at our customers.

We have used Hyper-V, but it was not beneficial.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
1 Comment
Sree ramyaVendor

Hi,
Thank you for the feedback. Glad to hear that Vembu BDR Suite works well for your environment.
Moving backups from one drive to other is already in our roadmap and will be available in our next major release.
For further updates or queries, please get in touch with our team through vembu-support@vembu.com.

28 June 19
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