VMware NSX Review

Enables us to identify problems before they manifest, but they should develop more advanced features


What is our primary use case?

Our primary use case is the integration with the platform, so we can use it to orchestrate everything from a single console. That's the magic of having everything in one single dashboard. 

How has it helped my organization?

Our customers can see how much easier having multiple integrations on a single dashboard can be for them. The speed and agility of the implementations is another way it has helped improve our clients' organizations. It's easy to monitor exactly what is missing and the speed of implementation. 

We can manage and interact with different network devices, not just the local environment but also in the remote environments. It's very effective in how easy it is to manage and orchestrate all the different devices with the different types of requirements we have. NSX is a great platform to have everything in one single pane of glass.

What is most valuable?

The easy integration and management are the two most valuable features.

In regards to Layer 4 and 7 load balancing with a solution, for us, it's about the continuity. We look for different ways to create something similar while making improvements. We like to include different services and make sure that we have high availability, not just in our closer environment but also around multiple environments.

Microsegmentation is important. We cap it depending on the compliance and regulations that are in the systems for every single company's requirements. It depends on the size of the customer, but I don't see a reason not to use it. We cap it based on industry, size of a company, and the compliance regulations that the company requires. Also, we consider the nature of the industry, although the reality is that security applies to everybody. Some industries take it more seriously than others because of their policies, rules, and regulations that they have to comply with. Ultimately, security is an issue that affects everybody and is important for all to have.

What needs improvement?

The engineering team has room for improvement. They should have more of a Knowledge Base about different case studies and should develop more advanced features. These kinds of improvements will change the way things get done.

What do I think about the stability of the solution?

The stability is great. That's one of the things that we can quantify and leverage through NSX, because it's less complex. We have the availability to manage multiple things at the same time. We can identify problems before they manifest. 

How is customer service and technical support?

Their technical support is great but I believe that it also has to do with the relationship that we've built with the technical support staff. We're not afraid to have conversations. Most people try to figure things out by themselves but we don't hesitate to reach out to technical support. They have an intelligent team.

Which solutions did we use previously?

We based our decision to switch solutions on an analysis we did. We based this analysis on what we are missing and what the impact is of not having it.

How was the initial setup?

In the beginning, implementation was quite challenging. Once you know your way around it, it becomes a lot easier to navigate. Every master was once a disaster. The beginning stages are the most challenging but as you pass through the initial starting point, you begin to realize how easily it can be integrated with multiple devices. 

I have been in technology for 23 years and I see the constant evolution of not just the portable technology but also the management. I believe that adapting to the multiple levels of security inside of the business management is a challenge for different vendors.

Which other solutions did I evaluate?

We look at different vendors for our customers. It depends on the compliance and regulations that are in the systems for every single company's requirements. Every company will have specific needs for certain features that other options do or don't have. 

What other advice do I have?

This solution has helped our clients save CapEx. The agility and speed of the implementation offer CapEx savings. 

It does and doesn't prolong software refresh. It does because there is better integration with the product. It doesn't because there are new features developing and people like to replace their hardware. They will have better chances of getting more value out of their software solutions because now they can reach more control of multiple functionalities. I would approximate that it saves the hardware for around two to three years.

I have rated this product a seven because this product still needs to evolve. It's a good product but it's not great. 

If you are considering NSX or a similar solution I would advise that you have to adapt or die. Technology is emerging with different features. It is important to be in that conversation. You've got to move into the new trends. There are multiple solutions, and there will be different brands with different features but ultimately you have to find a solution that will meet your exact needs. 

To those who say NSX is complex, I would say that every master was once a disaster. In the beginning, it's going to be challenging. When you start something new, it very might well be a disaster and you will probably find it hard to navigate. Once you overcome the complexity issue, it's just a matter of perception. It's not really complex, despite what you may think. The solution is evolving, getting better. This is a smarter way to do things. This solution is at another level. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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