VMware vRealize Automation (vRA) Review

Self-Service Portal Helps Our Customers Worldwide To Provision Machines.

What is most valuable?

We are part of a Cloud team and vRA self-service portal helps our customers worldwide to provision machines and Day 2 operations automatically without logging tickets and wasting time.

How has it helped my organization?

We are part of a Cloud service provider. It has helped our business to grow and scale.

What needs improvement?

Implementation should not be so complex. Certificate replacement should be easier.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Performance of the service portal seems to be slow at times. Requires a reboot once a month.

What do I think about the scalability of the solution?

We faced no issues with scalability.

How is customer service and technical support?

Technical support is good through Ireland and the US.

Which solutions did we use previously?

No, we have been using vRA for three years.

How was the initial setup?

It was complex; the certificate was the worst part.

What's my experience with pricing, setup cost, and licensing?

As an engineer, I didn’t look at the pricing model.

Which other solutions did I evaluate?

No, we are a partner with VMware so that was our choice.

What other advice do I have?

Read the knowledge base articles from VMware.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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