VMware vRealize Automation (vRA) Review

​Self-service and automation reduce the amount of time to build a virtual machine and related costs


What is most valuable?

Self-service and automation. They reduce the amount of time to build a virtual machine and reduce the operation costs.

How has it helped my organization?

The requesters create their own virtual machines now, instead of a series of tickets to get things built.

What needs improvement?

We're still running version 6. When we upgrade to version 7, a lot of our issues should be addressed already. Things like some of the flexibility, and some of the ease of automation.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's extremely scalable.

How is customer service and technical support?

Since we moved to Business Critical Support, it's been very good. I always reach the right person.

Which solutions did we use previously?

We needed a self-provisioning front end. So, this was the best option.

How was the initial setup?

Complex. We deployed the original version of vCAC and there wasn't a lot of documentation at the time. There are a lot of disparate parts that have to be deployed on multiple machines that involve a bunch of load bouncers. Issues like that.

We purchased PSO resources.

What's my experience with pricing, setup cost, and licensing?

Licensing's expensive.

Which other solutions did I evaluate?

VM was the only one we really looked at.

What other advice do I have?

The most important criteria when looking at various vendors are reliability, their position within the industry, and the ability to get references from existing customers.

Do a lot of planning upfront because some of the choices you make, when you initially deploy, you'll have to live with in the end. Sizing is the main one.

I would suggest hiring a PSO.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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