VMware vRealize Automation (vRA) Review

We receive good attention from the technical support, and they are supportive

What is our primary use case?

We're moving from our normal IT support platform to be a service provider to our hospital. I am with a medical corporation managing more than 95 percent of the healthcare services in Qatar. There are many big hospitals under our IT Operations, and we're trying to move and be a service provider to them.

How has it helped my organization?

All the feedback that I have received so far from our administrators is very positive. The solution is user-friendly and intuitive.

What is most valuable?

  1. Virtualization
  2. The replication to our remote R&D data centers.

What needs improvement?

We would like them to improve the automation part. This is an upcoming area that we would like to focus on. We used to rely on other technologies to help us with VMware monitoring, but now, we're coming back to VMware technology. Hopefully, they will not take us down and provide something good. We have been watching their roadmaps, and it's promising. Therefore, I think it will be fine.

What do I think about the stability of the solution?

So far, stability has been good.

What do I think about the scalability of the solution?

Scalability has been working fine.

How is customer service and technical support?

Technical support is supportive. We are one of VMware's major customers in Qatar, so we receive good attention from them.

Which solutions did we use previously?

For the virtualization part, we have previously used Veeam.

We licensed VMware a long time ago. Now, we are moving from our legacy infrastructure to have a proper, private cloud environment.

How was the initial setup?

Our upgrade experience was good.

What was our ROI?

We are a government service provider, so ROI is not a main KPI. However, we do plan to see ROI with any new implementation of new technologies being implemented within our environment.

Which other solutions did I evaluate?

We do regular technology refreshment from all our suppliers to be aware of the latest trends in the market and to select the most suitable ones which fit our needs.

What other advice do I have?

We recommend VMware technologies to any of our colleagues or anyone asking to compare to other virtualization technologies in the market.

We have had VMware for more than twenty years. We are very old VMware customers and have a big setup.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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