For me, the most valuable feature is the efficiency area because vROps helps us to recover undersized infrastructure.
The other feature we use is the management packs for our storage, for our SQL servers. Even though it is very slow with the SQL servers, it works fine.
Improvements to My Organization
My company is small; we have around 600 VMs. Before vROps, we had a lot of problems with performance. The full vROps reports showed me which VMs were overstressed. We don't have customized reports, yet.
The capacity management has saved us more than 30% on storage. We are trying to be an efficient data center. After vROps, we work better.
Room for Improvement
Make it easier to get customized reports; right now, it's very difficult.
I’d also like to see more integration with the storage servers we have.
Stability is better in this version than it was with vCOPS, which we came from.
We have only one vROps. We don't have a cluster. We know about the cluster, but we don't need it yet.
Customer Service and Technical Support
We have used their support page. They’re knowledgeable.
Initial setup was pretty easy. It took couple of hours.
Other Solutions Considered
Before we chose vROps, we also looked at EMC. All of our infrastructure is based on EMC and their servers. We liked the integration between vROPs, Dell, and EMC.