The most valuable feature is its ability to monitor the trends and accurately make predictions about when and where and how and what you need to buy to, first of all, get ahead of your sprawling growth. Also, at the same time, you can keep that sprawl under control because you are able to see easily that the sprawl is happening and where it's happening, who's doing it and how. It gives you the tools and the information you need to be able to bring it all together, and keep the sprawl from happening.
Room for Improvement
Previously, I was with a managed service provider and it would have been awesome if we had been able to do it as a managed service for people with multitenancy. I kind of hacked it into Log Insight; I wasn't really able to do it with vRealize Operations Manager, but that would be really big for us; would have been really big for us when I was doing that.
In my current deployment, container monitoring is an area with room for improvement: Docker, Swarm, Kubernetes, Mesos, whatever it's going to be, whatever anybody's going to use; just being able to monitor the Linux container ecosystem, resource utilization, contention, etc.
Use of Solution
I've deployed vROps as far back as when it was vCOPS, which is like two-ish years ago, thereabouts. We've used it for a variety of different things from Horizon 7, specifically Horizon 7 monitoring, to VSAN, and all kinds of mostly VMware products, mostly in a virtual space.
I don't thing I've ever had one crash on me before.
I've never really scaled it a whole lot; three to four hundred VMs was the max I've ever used it for, so I can't really address that.
Customer Service and Technical Support
I love VMware support, when I can get them on the phone. That's the one thing, the one rub, is that I always have a very difficult time getting through the auto-dialer service. I have business continuity service, and even now, I still have so much trouble just getting someone on the phone. Once they get on the phone, they either breeze through the problem or they've identified a bug and they get it fixed. Just the management layer is the problem I have.
The initial setup itself is not complex. It's not something that I would consider complex. However, the time it takes until it is useful is very long and it's something that I've seen people take issue with. They want their information, they want to use their new toy, and they want to do it now, and they don't really care about the other stuff. They don't care that you need more data, that you can't just make predictions off of a day's worth of data, because that has no idea what you're actually doing.
You need to stick with it. You're not going to see immediate return on value. You have to trust the product and you have listen to it. You can't think that you know more than it, because it definitely knows more than you do. Whether it's making intelligent decisions, you have to evaluate what it's recommending, but they're utilizing information from across thousands of customers, so trusting the product is very important.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 26 2016