VMware vRealize Operations (vROps) Review

With the use of dashboards, we can provide Business Units and customers a certain level of self-control over their virtual environments.


What is most valuable?

  • Reports
  • Dashboards
  • Email notifications
  • Health, risks, efficiency badges
  • Troubleshooting capabilities
  • Auto rotation feature of dashboards for NOC displays

How has it helped my organization?

  • With the use of dashboards, we can provide Business Units and customers a certain level of self-control over their virtual environments.
  • Access can be restricted to only objects relevant for certain users/administrators.
  • With the combination of email notifications of health issues and upcoming risks, administrators and engineers can respond in a preventive way instead of reacting after issues.
  • The network administrators and engineers can monitor all NSX components with this product.
  • The storage administrators and engineers can monitor physical storage components with this product.

What needs improvement?

Improvement can be achieved in reports automation when creating custom environments and dashboards.

It would be very useful and time saving if this could be included in the process of creating dashboards to generate a report based on the created dashboard. Also it would be handy if it would be possible to export all snapshot images in one click action.

For how long have I used the solution?

We have been using the system for about 18 months now. We have just upgraded to 6.2 this month.

What do I think about the stability of the solution?

We have not yet encountered any stability issues.

What do I think about the scalability of the solution?

Unfortunately, we encountered a limitation in version 6.2. In this version it is not possible to import data from another Operations Manager instance already running. The workaround is to first import on version 6.0 and then upgrade that instance to 6.2.

How are customer service and technical support?

Technical support is good. Inside the vRealize Operations Manager in each section there is a direct link to the document center of VMWare containing technical documentation, and tutorials for that particular section.

Which solution did I use previously and why did I switch?

We did use other solutions and still do. Especially certain hardware equipment needs to be monitored in an other way or is not yet supported in vRealize Operations Manager.
The reasons we chose this product are:

  • Licensing model is the best choice for the way we provide services to our customers.
  • Our virtualization platform is VMWare and we are implementing more components (currently LogInsight) to complete our Software Defined Datacenter.
  • vRealize Operations Manager can easily integrate with all these components.

How was the initial setup?

I would advise to make a design before starting actual setup.
A few examples of design considerations:

  • More than one vCenter to monitor.
  • Need for high availability.
  • Need to migrate historical data from previous version.

The initial setup is very straightforward and relatively easy. Depending on design you can have certain choices during installation to fit your needs.

What's my experience with pricing, setup cost, and licensing?

There are different versions and licensing models available.
I would advise to read this pdf: https://www.vmware.com/content.

Which other solutions did I evaluate?

We also considered Veeam One. Our choice for the VMWare SDDC is the best product for us.

What other advice do I have?

Before purchasing this product, I would advise to install the 60-day trial (http://www.vmware.com/try-vmware.html) in a test environment and see if this is a fit for the organization as well as the administrators and engineers. In my opinion the way vRealize operations manager operates (and will be used) is different to most traditional monitoring solutions.

Which version of this solution are you currently using?

6.0 and 6.2
**Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
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