VMware vRealize Operations (vROps) Review

Complex to configure but their technical support is knowledgeable and helps us get where we need to go


What is our primary use case?

Our primary use case of this solution is to monitor our systems and capacity planning. It has been performing great. It's a little bit of a beast to run sometimes, a lot of knobs and dials, but it runs well.

How has it helped my organization?

The biggest benefit to us is that it shows us where our pain points are; where we need more storage, where we need more network or bandwidth, where we need more CPU or more memory. We know where our problems are before they happen.

It has helped reduce the time it takes to troubleshoot issues and has improved the quality of service to our users. 

What is most valuable?

The most valuable feature would be the capacity planning. I can see where we're at as far as usage on our data stores, our CPU and memory. It lets us know where we need to grow. 

We haven't found it to be intuitive or user-friendly. We're on version 6.0, it's gotten better since but there's a lot of things we have to do under the hood to make it work how we want it to work. It doesn't work out of the box very well until it's been fine-tuned.

What needs improvement?

I would like to see a better interface, something that's more intuitive, one dashboard that shows everything I want to see on. The dashboards that come with it are focused on certain things that aren't the big picture. I'd like a dashboard that does everything faster and also a faster web interface.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's very stable. It's a beast to get configured but once it's been configured it's easy to use. We don't have any downtime from the product itself. The initial configuration is quite painful. 

What do I think about the scalability of the solution?

It scales very well. It's designed for huge operations, so when it's used for a small company, it's not quite suited for their needs. It takes a lot of time to figure out and to make it work for your needs which is why it's precarious.

How is customer service and technical support?

Their technical support has been very good to work with. They help us get to where we need to go pretty fast. They're very knowledgeable. 

Which solutions did we use previously?

We bought some tools from vCenter. We had to go through all the logs yourself, all the metrics ourselves. It tied into our UCS system that we had attached to our UCS, Hitachi system, and vCenter system. We could all the stuff in one pane of glass, which is nice, but it was one of those things that we had to do a lot under the covers to make things work for us.

The criteria that we look for when we evaluate a solution are functionality, price, and feature set. 

How was the initial setup?

The initial setup was complex. There's no wizard to install it. We have to read a lot of documents then there's a whole other guideline to install the next part. There are a lot of steps. The documentation was great but there's a lot of pages, around three to four hundred pages of documentation. 

What about the implementation team?

I did most of the installation myself but called support when I needed help. 

What was our ROI?

We have seen ROI with this solution but it's hard to monitor. 

Which other solutions did I evaluate?

We looked at ManageEngine and SolarWinds. We chose vROps because we're a large company and they gave us a good price cut. Also because the feature set looked good from the demos. 

What other advice do I have?

I would rate this solution a seven because it's complex. The new versions are a lot better.

If you're considering vROps I would tell you do first do your homework. Make sure that you're ready and that it's going to fit your needs. Make sure there are full-time employees to manage it because it's not something that you just set up and go. It's got to have someone to babysit it and maintain it. Somebody needs to take care of the many different dashboards and functionalities. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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