VMware vRealize Operations (vROps) Review

Improved the organization by increasing the efficiency in which we can diagnose issues


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What is our primary use case?

Our primary use case for vROps is enabling operational efficiency in the data center from a support perspective. We use it to diagnose problems and look for proactive signs of failure. This makes a big difference on the troubleshooting side.

How has it helped my organization?

It's definitely improved the organization by increasing the efficiency in which we can diagnose issues. If a customer were to call in reporting a problem, we've probably already noticed it in vROps and are actually working on resolving it.

It has made a big difference in the time to troubleshoot. It's significantly reduced it. 

As a cloud provider, some of the reports which are available in vRealize Operations enable us to be a partner to the customer and show them there are some workloads which are over-provisioned. While that might mean scaling back some resources, ultimately, it means a better experience for the customer.

What is most valuable?

The most valuable features for us are some of the trending and analysis on workloads. It doesn't just look to see if something is maximized at 100%. It figures out what the normal is for the application, so it's not just if something is maxed out and causing a problem, but if something is higher than normal or running outside of its normal range. This helps us to identify something that other products might not necessarily note as an issue.

vROps is more user-friendly than some other products that we've seen on the market. It was very easy for our technicians to pick up. The search functionality works well. It makes it easy for our technicians to get down to a workload that they're possibly having an issue with.

What needs improvement?

If I had to think of one thing that could be improved, I would probably lean towards making it easier to pull dashboards from vRealize Operations into other products (maybe outside of it), like a company-branded dashboard that would display in a NOC. 

What do I think about the stability of the solution?

The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far.

What do I think about the scalability of the solution?

We have 11 data centers. We utilize vRealize Operations at all our data centers. We've really scaled it out. We're at around 16,000 active VMs reporting into vRealize. We've had no scalability issues.

How is customer service and technical support?

We've used tech support from VMware for pretty much all their products. The vRealize Operations support experience has been pretty good. 

Which other solutions did I evaluate?

Probably the big one that a lot of people would compare to vROps is Veeam ONE. We looked at Veeam ONE among other products and found that the level of metrics that we got out of vRealize Operations, because it comes from VMware, were pretty much second to none. 

What other advice do I have?

It's a nine out of ten. There's always room for improvement with any product, but it's a solid solution. 

vRealize is easy to stand up. It's very easy to point at your workload. It's not going to be impacting. Put it up there. Take a look at it. Point it at your infrastructure and just see what comes out. I think you'll be surprised.

Most important criteria when selecting a vendor: As a cloud provider, we have a dedicated team that goes through and evaluates new products. It's what we do day in, day out, and we have a fairly lengthy evaluation process that goes in. We look at everything from the support of the product provided by the vendor, the patching process, the upgrade process, and their roadmap. We really go through every facet of the product to make sure that it's going to be a good fit for our organization before we consider putting it into production.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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