Workfront Review

Good - but could be better

Valuable Features

I like being able to update the status of my projects so everyone can have visibiltity to what I am working and its status.

Improvements to My Organization

So far, we have yet to get to a point where Workfront is improving things rather than causing more work but we see the light at the end of the tunnel.

Room for Improvement

Workfront works well if you are just trying to use out of the box functionality but once you try and get specific to your own business needs, it lacks in flexibility

Reporting - Workfront really lacks in the reporting department. It takes a significant amount of effort just to resize columns on reports and then even more effort if you want them to print or export correctly. After a year of trying, we still haven't perfected this.

Bugs - Everytime I submit a ticket, either the feature does not exist so I am asked to submit the idea to their product developement team or they blame it on a bug which takes time to resolve.

Calendars - Cannot print calendar or even export them

Outloog plug-in - Inconsistencies between Requests through the website versus the plug-in

Limited Flexibility - Cannot set up reminder or notifications on custom fields, only on their select few out of the box fields. If you have a calculated date object, you cannot set automatic reminders on it. This is one of those things you wouldn't believe a product like this would lack.

HTML - not simple enough. Why not allow users to create reminders without the need of HTML in order to make them dynamic.

Use of Solution

1 Year

Deployment Issues

The consultants we were provided were set in their ways and were unable to think outside the box.

Stability Issues

Over the past year, we have encountered several 'bugs' in the system using out of the box feature. We have reported these and Workfront usually works to update the system, although it is not always timely.

Customer Service and Technical Support

Customer Service:

The customer service is very good. A lot of the time, the help desk is willing to help but the product does have it's limitations.

Technical Support:

Very good.

Initial Setup

Complex. Consultants expected us to know what we wanted before even using the product. We went through three different consultants for a pretty straightforward implementation.

Implementation Team

We implemented through consultants that Workfront provided, the experience was not pleasant.

Other Solutions Considered

Yes, Clarizen.

Other Advice

Be weary of what their salesforce is promising you, it may not be what you expect.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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