Zerto Review

It's HW agnostic, with no impact on production systems, but backup dedup and online restore need improvement.

Valuable Features

HW agnostic, no impact on production systems, no snapshot, easy management.

Version 4.0 is revolutionary, allowing replication between VMware, Hyper-V and AWS - conversion on the fly, and a a HTML5 GUI

Version 4.5 allows file restore, access based on roles, more powerful APIs.

Improvements to My Organization

We dismissed SRM and we no longer need the NetApp replication license. We were able to offer a DRaaS multitenant environment integrated with vCloud Director. Our customers think this tool is awesome.

Room for Improvement

Backup dedup and online restore, support for SMTP authentication.

Use of Solution

4 years

Deployment Issues

Just in case of strict permission, we needed several ports to be opened. English language of OS for ZVM is needed, otherwise there's a bug showing some of the graphs.

Stability Issues

Sometimes in large environments - enough to restart the service in ZVM.

Scalability Issues

No because it scales with ESXi scale.This is a strong pro.

Customer Service and Technical Support

Customer Service:

Very very great, reactive answers in minutes and they don't leave you until the issue is resolved.

Technical Support:

Great too - If the first level is unable to solve the issue, it scales to higher-level engineers on the fly.

Previous Solutions

SRM, but it needeed replication and it was complex to manage.

Initial Setup

Smooth and Zerto techs assisted.

Implementation Team

It was direct.

Pricing, Setup Cost and Licensing

We only got SP licensing prices/model.

Other Solutions Considered

No, we had to decide if leaving SRM or not. Choice was simple.

Other Advice

There are other competitor on the market, but this is the only one dedicated to DR. All others are backup based. It could seems expensive, but when you realize its power, you'll understand that cost is justified.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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