Zerto Review

We like the replication at the hypervisor level.


What is most valuable?

Replication at the hypervisor level. We’re a cloud Service Provider, and any solution relying on a specific storage vendor's functionality is a show stopper for us.

How has it helped my organization?

We can set up Disaster Recovery environments for our customers in a matter of minutes.

What needs improvement?

I hope that in the future the product will offer integrated encryption functionalities, so that the VPN setup between protected and protection site can become optional.

For how long have I used the solution?

I've been using it for four years.

What was my experience with deployment of the solution?

Assuming that you comply with the minimum requirements specified in their documentation, there should be no problems with deployment which is very straightforward.

What do I think about the stability of the solution?

We have never encountered problems with the stability.

What do I think about the scalability of the solution?

Zerto scales very well.

How are customer service and technical support?

Customer Service:

10+

Technical Support:

11 on a scale from 0 to 10, probably the best technical support amongst the vendors I'm working with.

Which solution did I use previously and why did I switch?

Yes, complexity and cost.

How was the initial setup?

Very straightforward and simple setup.

What about the implementation team?

We always do the implementation in-house for our customers. The vendor always kindly provides one of their engineers to perform a post-installation check.

What's my experience with pricing, setup cost, and licensing?

We sell on a per-use basis and pay using the same model.

Which other solutions did I evaluate?

When we started using the product, it was pretty unique. Since then, we have evaluated some competitors but still there’s no match.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We’re a partner in the Service Provider’s program
More Zerto reviews from users
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author avatarOrlee Gillis
Consultant

What distinguishes their Customer Support from those you've experienced with other solutions/providers?