Aternity Pros and Cons

Aternity Pros

Ryan Du Plessis
Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it.
We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds.
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reviewer1418499
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.
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reviewer1412316
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application.
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Learn what your peers think about Aternity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2020.
442,283 professionals have used our research since 2012.
reviewer1412346
Sr. IT Manager at a manufacturing company with 10,001+ employees
The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application.
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Balaji Surikapuram
Team Lead - IT Collaboration at a retailer with 10,001+ employees
The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most.
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reviewer1413246
IT Technical Specialist at a financial services firm with 10,001+ employees
As a financial institution, we have a lot of applications that are either written internally or bought from a vendor and customized for us. Having a tool that lets us monitor specific transactions in those applications allows us to focus on the transactions that are important to the business.
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Zoilo Amoranto
Service Designer at a financial services firm with 10,001+ employees
DEM-Q (Digital Experience Management Quadrant) is very useful. This is where they stand out with their dashboard, because it gives us a picture of how our company is doing compared to the other businesses out there.
There are also built-in activities that let you measure things like preview mail, open address book, and send mail. Those are the activities that we are able to get measurements on, and those are things we have not seen in other software monitoring tools.
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Iven Chung
Infrastructure Architect Specialist at Scotiabank
Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations.
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reviewer1414872
Director GWMS Devlopment at a financial services firm with 10,001+ employees
It is a tool that helps me check users' computers really quickly without having a help desk administrator logging in and doing analysis. Anyone who has access to Aternity, including our support team, can log onto Aternity and do a quick, basic analysis.
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Aternity Cons

Ryan Du Plessis
Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
Potentially, the one thing that could probably help with better levels of enterprise adoption is around creating the application monitoring signatures. That process can be a little bit difficult. If one thing could be simplified a little bit, it would be the application monitoring signature creation process.
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reviewer1418499
Endpoint Administration Manager at a financial services firm with 1,001-5,000 employees
Aternity doesn't currently provide metrics about actual employee experience of all business-critical apps. It's something you have to build out. It's not 'canned' that way and there is a lot of configuration that you have to do to the environment to collect the data you want to collect and that is important to you.
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reviewer1412316
Regional Network Manager at a recruiting/HR firm with 10,001+ employees
Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function.
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Learn what your peers think about Aternity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2020.
442,283 professionals have used our research since 2012.
reviewer1412346
Sr. IT Manager at a manufacturing company with 10,001+ employees
Aternity does provide performance numbers, the data. However, it doesn't tell you what you can do about it. It just presents the facts. How to interpret the data, and how to draw conclusions from a lot of the data, requires knowledge and experience. That's the part that I would hope Aternity can continue to explore and give us that kind of capability.
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Balaji Surikapuram
Team Lead - IT Collaboration at a retailer with 10,001+ employees
When it comes to what is called creating signatures, it's not easy for a non-coding person for desktop applications. You need to run the recording and you need to have some exposure and knowledge. That is an area where they can improve. For web applications, they have the Web Activity Creator and that's an awesome and easy tool. Anybody can use it and capture the signatures. With the desktop applications it's a little more cumbersome and difficult.
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reviewer1413246
IT Technical Specialist at a financial services firm with 10,001+ employees
The other place for improvement, as an on-prem, non-SaaS customer, is that the system administration and management in Aternity are very difficult. They've even told me that most of their support calls come in due to configuration and system administration on their on-prem. Their on-prem solution is not easy to use.
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Zoilo Amoranto
Service Designer at a financial services firm with 10,001+ employees
We are waiting for the GA release of their agent. I hope they can do better when they release their endpoint agents. Right now, we are not able to measure some applications, core applications, because it's relying on a specific version of the agent and that agent has not come out yet and there's no ETA. I would like to see them speed up time to market when they release agents.
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Iven Chung
Infrastructure Architect Specialist at Scotiabank
When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?
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reviewer1414872
Director GWMS Devlopment at a financial services firm with 10,001+ employees
Right now, the user information being displayed by Aternity is received from AD. Ideally, we would like to see integration with other sources for user information, like other databases, so we are not limited to AD.
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Learn what your peers think about Aternity. Get advice and tips from experienced pros sharing their opinions. Updated: September 2020.
442,283 professionals have used our research since 2012.