BMC Remedyforce Competitors and Alternatives

The top BMC Remedyforce competitors are
Read reviews of BMC Remedyforce competitors and alternatives
Managing Director at a tech services company with 51-200 employees
Jul 25 2017

What is most valuable?

* Your selected platform, for managing and consolidate ITIL Processes, HR, PPM, CSM, and any new enterprise app you want to build on the platform. * Set of pre-built ITIL processes as well as a platform that can be used to build a variety of... more»

How has it helped my organization?

One stop shop: All requests for support, new items, changes and anything else can be done in the portal, flexibility of service. Requests can be done directly from the portal.

What needs improvement?

It's missing monitoring capabilities.
Real User
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
Jan 16 2018

What do you think of BMC Helix Remedy?

Primary Use Case Logging of incidents Work orders Purchase orders and change requests We use this to track all future development requests from our end users. • Improvements to My Organization Provides a clean front-end for our users to log requests and has rich ITSM functionality. • Valuable Features MyIT application for logging and following up of requests. It is much more functional than the old SRM request application.  • Room for Improvement The Approval Central system needs to be refreshed.  It would also be beneficial if there was a text-based editor for the workflow rules instead of using the developer studio, which adds a lot of time when developing quick solutions to problems. • Use of Solution More than five years. • Stability Issues No issues. ...
Salesforce Service Cloud Admin at a financial services firm with 1,001-5,000 employees
Jul 31 2017

What do you think of Salesforce Service Cloud?

Valuable Features UI Easy to build Standard features Ability to customize • Improvements to My Organization Collaboration using Chatter Reporting using Wave Analytics Call center Case Feed Console • Room for Improvement Avoid customizations as much as possible. • Use of Solution I've used it for over four years. • Deployment Issues No, it's very easy especially if Standard functionality is used. • Customer Service and Technical Support They're very good. • Initial Setup Initial set up was done using Standard features and hence it was very simple. • Implementation Team We did it in-house.

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