BMC Remedyforce Competitors and Alternatives

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Read reviews of BMC Remedyforce competitors and alternatives

Tariq Khan
Consultant
C5ISR IT Consultant at a construction company with 501-1,000 employees
Nov 24 2019

What is most valuable?

The integration part of the product is the most valuable for my uses. Because at the base and out of the box, all the products that you use are already talking to each other. Microsoft has a very good solution. At the back, I have an active… more»

What needs improvement?

In SCSM (System Center Service Manager) there is a need to be cognizant of the management of the CMDB (Configuration Management Database). It needs to be improved. My initial base experience for alarms was BMC Remedy, and that works really… more»

What's my experience with pricing, setup cost, and licensing?

The licensing costs are very tricky. As far as I know, it is very tricky for all people involved in using or reselling systems center — and sometimes it confused me. It is easy to recognize that in the earlier stages, the licensing scheme… more»

Which solution did I use previously and why did I switch?

I was using the product in 2012 and after that, I left it for a while because I had to use a different solution for a different purpose and a different job. I had just been switching between jobs and doing this or that. For a time, I was… more»

What other advice do I have?

Before I was a consultant at SRB, and right now I'm working as a consultant and exploring additional products. Since the time before when the product was not that mature, I was not using SCSM for those few years. Now the product has been… more»
Abdullah_Smadi
Real User
Business Unit Manager at Magnoos Information Systems
Oct 28 2019

What is most valuable?

There are several excellent features that I find valuable in the product. The self-service portal, knowledge management, and the CMDB from the last version are the best of these. Previously CMDB was the worst feature. Now they improved it… more»

What needs improvement?

Of course, there are features that can be added, improved and enhanced in any product. I would like to see the CMDB feature include federation in the consideration engine. That would be the number one enhancement I would like. Number two… more»

What's my experience with pricing, setup cost, and licensing?

This product is very inexpensive. It is subscription-based on yearly contracts. My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and… more»

Which solution did I use previously and why did I switch?

I'm the BMC (Baseboard Management Controller) business unit manager in my company. I know every little thing about my competitors and their products in order to have success selling products. Earlier we were not relying on Remedyforce but… more»

What other advice do I have?

On the cloud, BMC is a leader. Even now they are introducing AI as part of their platform. Any platform that you have in the cloud with them, you'll have IBM Watson built-in with it. The chatbot used in Remedyforce is AI-based using IBM… more»
Consultant
Principal Consultant at a professional training and coaching company with 1-10 employees
Oct 30 2019

What is most valuable?

The service catalog is a really good aspect of the solution. It offers incident management, problem management, change management, and a self-service portal among other features. The workflow of the solution is very good. The foundational architecture is also impressive. The whole service management… more»

What needs improvement?

The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release. Technical support could be… more»

What's my experience with pricing, setup cost, and licensing?

While the solution is great for large enterprises, it's expensive, so it may not be feasible for smaller organizations. The solution works on a subscription fee. It's not a monthly basis, but more about a one-time fee and then usage according to a variety of items. It's not like a cloud-based model… more»

What other advice do I have?

I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks. The solution is very good. My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model… more»
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