BMC Remedyforce Competitors and Alternatives

The top BMC Remedyforce competitors are
  • ServiceNow
  • Salesforce Service Cloud
  • BMC Helix Remedy
Read reviews of BMC Remedyforce competitors and alternatives
ictspeci791214
Real User
ICT Specialist with 10,001+ employees
Dec 24 2017

What do you think of BMC Helix Remedy?

Primary Use Case: Information Technology Service Management (ITSM) as a service level process use. I use the reporting console to make reports for managers. • Improvements to My Organization: Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision-makers. • Valuable Features: From a business point of view, it is important to have a tool that is scalable and has the possibility to modify reports of different indicators. This functionality has improved significantly. • Room for Improvement: Maybe it could be more simplified and easier to change the reporting point of view, like from a different vendor to another. • Use of Solution: Three to five years.
ServiceNow Logo
ServiceNow
Bruno Pires
Consultant
IT Governance Senior Consultant at a consultancy with 11-50 employees
Sep 03 2017

What is most valuable?

* Simplicity of Change Manager * Product based on user experience * Nuclear integration

How has it helped my organization?

The ease of implementing the operational processes gives my clients the ability to streamline their day-to-day... more»

What needs improvement?

All areas.

What's my experience with pricing, setup cost, and licensing?

The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes... more»

Which other solutions did I evaluate?

I'm an implementer. I work with several solutions.

What other advice do I have?

It is the best solution in the market.
SalesforceAdmin717
Vendor
Salesforce Service Cloud Admin at a financial services firm with 1,001-5,000 employees
Jul 31 2017

What do you think of Salesforce Service Cloud?

Valuable Features: UI Easy to build Standard features Ability to customize • Improvements to My Organization: Collaboration using Chatter Reporting using Wave Analytics Call center Case Feed Console • Room for Improvement: Avoid customizations as much as possible. • Use of Solution: I've used it for over four years. • Deployment Issues: No, it's very easy especially if Standard functionality is used. • Customer Service and Technical Support: They're very good. • Initial Setup: Initial set up was done using Standard features and hence it was very simple. • Implementation Team: We did it in-house.

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