Broadcom Payment Security Archived Reviews (More than two years old)

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Vendor
Analyst at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

I work under fraud analytics. So I use this product to extract cases from there and then send it to Ops to review and analyze. Then mark it as either fraud or genuine. And if we get bad IPs from there, I add it up to our negative IP list. So it's pretty useful operation wise, and also in terms of some inquiries from us, if a customer is disputing they didn't receive an OTP password on their online transaction, and then they're disputing that it's not theirs, and it's unauthorized, but it was a successful transaction, I use this product to see the customer's previous IP addresses. If they used… more »

What needs improvement?

In other scenarios we would require if you are saying someone has ported your phone to get the OTP from your phone, please get a certificate from your network, something like that. It's pretty useful for our daily online pretty secure needs. So I don't know yet, I don't know yet. I'm still new as an analyst, but if I had wish it would be this one, this authentication for fingerprint and face would be promising. That will solve my problems with a customer saying they didn't authorize, they didn't sent that OTP, when in fact we saw that it's a successful one, and how can you prove that it wasn't… more »
Vendor
Fraud Strategy Manager - Cards and Digital at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

In terms of the fraud that we see on the card site, card not present fraud, the person gives contribution to what the total fraud has increased substantially. Therefore, having a robust solution to manage your 3D security rules authentication strategies is very important. And that's, again, balancing customer experience with fraud, so that's where all this becomes important.

How has it helped my organization?

I definitely brought over a lot of my learnings from a previous company. I was already familiar with the interface over there on rules, etc. We were doing the space for authentication over there. So that's something, which I tried to influence once I started working here. Based on my knowledge, I've been able to get and write better rules over here and try to drag down challenge rates.

What needs improvement?

Probably having more flexibility and working on usability and how we use the solution. Obviously, the network that they are now trying to implement, which has information coming across the world, rather than looking at isolated information from your own bank. I think those are the things that would make the solution much better.
Vendor
Senior Vendor Manager Retail Products at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

For us, it enables the bank or the issuer to offer their customers protection on their online transactions. It also gives some sense of security to the merchants, and it enables us to confidently accept that liability that comes over when both teams are playing. So when your issuer and your merchant are participating, it gives us a significant amount of control over accepting that risk.

What needs improvement?

Hopefully with 2.0, we are going to see improvements. I think improvements for us, it's making it simple enough that anybody can understand how it works. But then, that's having the ability to give us access to that really deep information. Again, in an easy manner. I think at the moment, getting into that rich data is quite an effort. I think if, moving forward once 2.0 comes in, there's going to be a real benefit in being able to communicate that complex data quickly and readily. The process will look after itself. I think that that's there already but it's the insights that come from that… more »
Vendor
Senior Manager, Cards Value Added Solutions at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

I think for us, the value that we get out of CA is their effective scheme diagnostics. It can be utilized by any scheme issue for us. Then, the fact that it's quite similar in a sense that there's not really a lot of onus on us to manage the service itself. CA does a great job of being able to manage it in and of themselves. They then come to us with issues if there are any other suggestions where they feel as though we could improve.

What needs improvement?

This solution can improve around the challenge rates and the failures. I don't know if that's necessarily incumbent on CA to solve that problem. I think it's more of an industry problem, so it's not necessarily the solution itself that needs to be improved. It's probably more around us as an industry focusing on education, the data integrity, and a few other aspects.
Real User
Supplier Management at a financial services firm with 10,001+ employees
Jul 16 2017

What is most valuable?

The service works as described, the Admin console is very good along with customer service, and the management support, which is excellent.

How has it helped my organization?

Our organization is able to see fraud transactions and the subsequent realized losses.

What needs improvement?

The service is improving with the implementation of 3D Secure 2.0.

What's my experience with pricing, setup cost, and licensing?

Utilize the transaction pricing model versus the active cards because the ability to monitor active cards hasn’t been good.

What other advice do I have?

The reason I gave my rating of a nine was on the basis of us not having clear visibility into our billing structure. The original contract was based upon active cards, which is the number of cards that is stored in CA’s database system… more »
User
IT Manager at a financial services firm with 51-200 employees
Jul 12 2017

What is most valuable?

All of the features are valuable in my day-to-day work.

How has it helped my organization?

It has added another layer of security in which it reflects customers' confidence in dealing with our organization.

What needs improvement?

We need more improvement in the Arcot console, which is used in monitoring 3DS transactions for example caching real time transactions rather than getting them after two or three hours.

Which solution did I use previously and why did I switch?

No, this is the first time.

What other advice do I have?

I advise anyone that is looking for a payment security product to choose this solution.

Which other solutions did I evaluate?

No, this is the only product we looked at.
Real User
Global Head of Fraud Management at a financial services firm with 1,001-5,000 employees
Jun 29 2017

What is most valuable?

I think the performance from my organization's perspective is excellent in terms of minimizing the friction on genuine transactions with genuine customer, whilst optimizing the bad transactions, the fraudulent transactions that it stops. It achieves a tremendous balance.

How has it helped my organization?

Customers want to be able to use their cards online in a manner which is fast but secure and minimizes friction, so the solution that we have from CA means we can achieve that objective.

Which solution did I use previously and why did I switch?

This is a particular area of CA strength, is their customer focus, ability to work with you and change. I talked earlier about working with CA to deliver an innovative solution that works across multiple geographies. I've found in other solutions, it's more of a kind of one-size-fits-all approach… more »

What other advice do I have?

I would certainly recommend CA over other solution providers in this space for the reasons that I mentioned in terms of being very flexible and responsive to the customer's needs, having that experience now of being able to operate across multiple geographies, and looking to constantly invest and… more »
Real User
Service Manager at a financial services firm with 10,001+ employees
Apr 27 2017

What is most valuable?

We found that we were able to give much improved customer service and improved fraud prevention. It improved commercials. Commercials were a big factor. The opportunity to do an improved customer service offering in changing the way that we approached the process, almost shaking it up a little bit, and having an opportunity to rethink what we did.

What needs improvement?

Keep them what they are doing at a time when they are growing to be able to keep that one to one support for us when other people are starting to come aboard and realize the benefits of moving to CA. We want them to be able to keep up that level of relationship management with us. There is always room for improvement, but we really don't have any complaints in our office. We work well with CA. There is always room for improvement. For example, there have been service outages/incidents and work has to be chased, for completion or comment
Real User
Project Manager at a financial services firm with 10,001+ employees
Apr 27 2017

What is most valuable?

We currently are migrating to CA. We're coming from a legacy model. We only have simple functionality, in terms of what we are going to do for challenging fraud. Overall, there's a strategy to reduce that. It's kind of a new within our commercial book. CA has been recognized as being the leader… more »

What needs improvement?

Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board. Unifying that functionality across all areas of the components that operations would use would be really good, giving them a great landscape to work with. Can… more »

Which solution did I use previously and why did I switch?

Let's put it this way, it's like going from Larder to a Ferrari. People laugh when I say that, but at the end of the day, it's more intuitive. The customer experience is better. We are going for a light to light design to where we are still using impartial password. But, it gives us the foundation… more »

What other advice do I have?

The way I see it, with the MI coming up to bat, that is what will drive anything, whether it's a customer journey, an operational change, or just the fraud strategy and the engagement. From a professional element, knowing their stuff and just seeing them today talking from a data science… more »
Vendor
Head of Strategy and Vendor Management with 10,001+ employees
Apr 25 2017

What is most valuable?

For a bank, we've seen transactions move to e-commerce. We needed a solution that would protect the bank and protect the bank's cardholders, and that's what this solution gives us.

What needs improvement?

I think some of these are outside of CA's control. We work in a regulated environment, so we've got our financial regulators setting standards. We've got the major card scheme setting standards for us. It's really how CA can respond to those changes that we see coming down the tracks from the… more »

What other advice do I have?

They need to do their own research and understand what issues they're trying to fix in their organization. Different organizations have different issues that they want to fix and remediate. Once they identify those issues and they're clear about what they're fixing, then you can work with CA to… more »

Which other solutions did I evaluate?

We've been happy with CA. We're aware of other solutions, but we haven't looked at them.
Vendor
Customer Services Manager at a financial services firm with 10,001+ employees
Apr 25 2017

What is most valuable?

It's the security and protection it offers our customers. They trust it. I know sometimes people will say that verified by Visa can be an inconvenience, but our customers like to use it. They like to see it on the screen, so that is a big benefit for our customers.

What needs improvement?

Where we are based, we are very rural, so the mobile phone signal can be very poor. There's something like adding LTP to your landline would be perfect for a lot of our customers. That's the one complaint we have had is the lack of mobile signal. They won't get their LTP so that would be a big step forward for us. It's something we've discussed with CA. They know that it's something we're… more »

What other advice do I have?

It depends on the scope and the size of your business. For us, being small, we're a small firm, Transaction Manager ticks our needs. But if you've got a bigger customer base, maybe more cards out there, maybe more fraud, CA can offer all the tools and technology that you need. I would choose the tools that you want based on your customer needs, not your fraud loses. There's no point in spending… more »
Vendor
Vice President at a financial services firm with 501-1,000 employees
Feb 23 2017

What is most valuable?

The cardholder configurations and reporting options are the most valuable features. The user interface is easy to follow and the available options are useful.

What needs improvement?

An area of improvement for this product would be the ability to view more transactional data to determine the cause of a failed transaction. The current data fields are very limited. Also, the cardholder experience is not so user-friendly. There are consistent issues with registration and usage of… more »

Which solution did I use previously and why did I switch?

We didn’t have a previous solution. We converted as a MasterCard customer.

What other advice do I have?

At this point, I would implement other options due to improvements and MasterCard regulations regarding Identity Check and 2.0.
Vendor
Project Manager at a financial services firm with 501-1,000 employees
Jan 25 2017

What do you think of Broadcom Payment Security?

What is most valuable?

E-commerce security validations and reporting.

How has it helped my organization?

The risk of fraudulent transactions increases when the transactions are done online (e-commerce).CA Transaction Manager helps us ensure the source of e-commerce transactions is a valid merchant and customer.

What needs improvement?

The deployment process needs to be updated to ensure the base code does not involve details of other clients.

For how long have I used the solution?

I have used it for around 5-6 years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

Vendor
Head of Card Operation at a financial services firm with 1,001-5,000 employees
Jan 24 2017

What is most valuable?

This solution has ensured 100% security for our online card transactions.

What needs improvement?

We are still unable to implement OTP through email using this solution. That is probably because we are using a Gmail server for sending email. However, I would like to find a solution to send OTP through our email server.

What's my experience with pricing, setup cost, and licensing?

I would advise others to go for CA products. The pricing is reasonable.

What other advice do I have?

Card issuing/acquiring institutes must implement this product to secure their cardholders. The CA solution is a world-class product and others should consider using this solution.

Which other solutions did I evaluate?

We evaluated other products. One of them was SunGard’s Ambit and the other one was from a local vendor name Aamra.
Vendor
Digital fraud strategy manager at a financial services firm with 10,001+ employees
Jan 19 2017

What is most valuable?

The valuable features are: * A robust DeviceID technology. * Real time rule writing. * A high level of versatility in rule variables that allows for a greater degree of… more »

How has it helped my organization?

This product has improved our organization as follows: * Helped reduce 3-D Secure losses to one of the lowest in the industry while having minimal customer impact. *… more »

What needs improvement?

All 3DS systems assess the risks of all transactions, including closed cards. This drives additional workload for operations. Having said that, CA’s partnership with… more »

What's my experience with pricing, setup cost, and licensing?

The price is very competitive. If you deal directly with CA, they are considerably cheaper than the competitors. This may vary in cases where they partner with an… more »

Which solution did I use previously and why did I switch?

We used RSA as an alternative solution.

What other advice do I have?

Have a dedicated project manager who will be responsible for direct dialogue with the CA project manager. Ensure that all stakeholders go to that single point of contact… more »

Which other solutions did I evaluate?

We reviewed RSA Adaptive Authentication for eCommerce.

What is Broadcom Payment Security?

Find the balance. Payment Security delivers more secure online transactions with an excellent customer experience.

Card-not-present (CNP) fraud costs billions of dollars annually across the globe. Issuers, processors and merchants need new applications to fight back with security that doesn’t get in the way of business.

Broadcom has the answer. With our industry-leading authentication solutions, you benefit from:

  • The largest global consortium network of real-time transaction data
  • Patented predictive neural network models for highly accurate, real-time decision-making
  • Unsurpassed leadership in EMV 3-D Secure

You maintain full control over your authentication strategy, fraud systems and policies. Simply said, our solutions help you lower your costs and accelerate your business success.

Also known as
CA Risk Analytics, CA Transaction Manager, CA Payment Security Suite
Broadcom Payment Security customers

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