CA Payment Security Suite Reviews

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Real User
Project Manager at a financial services firm with 10,001+ employees
Apr 27 2017

What is most valuable?

We currently are migrating to CA. We're coming from a legacy model. We only have simple functionality, in terms of what we are going to do for challenging fraud. Overall, there's a strategy to reduce that. It's kind of a new within our commercial book. CA has been recognized as being the leader within the commercial sector. Hence, there's a move to move towards... more»

What needs improvement?

Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board. Unifying that functionality across all areas of the components that operations would use would be really good, giving them a great landscape to work with. Can you see all of it on one screen and is it clear? One thing we... more»
Real User
Customer Services Manager at a financial services firm with 10,001+ employees
Apr 25 2017

What is most valuable?

It's the security and protection it offers our customers. They trust it. I know sometimes people will say that verified by Visa can be an inconvenience, but our customers like to use it. They like to see it on the screen, so that is a big benefit for our customers.

What needs improvement?

Where we are based, we are very rural, so the mobile phone signal can be very poor. There's something like adding LTP to your landline would be perfect for a lot of our customers. That's the one complaint we have had is the lack of mobile signal. They won't get their LTP so that would be a big step forward for us. It's something we've discussed with CA. They... more»
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Real User
Global Head of Fraud Management at a financial services firm with 1,001-5,000 employees
Jun 29 2017

What do you think of CA Payment Security Suite?

Valuable Features I think the performance from my organization's perspective is excellent in terms of minimizing the friction on genuine transactions with genuine customer, whilst optimizing the bad transactions, the fraudulent transactions that it stops. It achieves a tremendous balance. • Improvements to My Organization Customers want to be able to use their cards online in a manner which is fast but secure and minimizes friction, so the solution that we have from CA means we can achieve that objective. • Use of Solution I've been using them now for a couple of years, but have been using similar solutions for over 15 years. • Stability Issues I'd say it's been consistently stable, very minimal downtime, absolutely. We've been really happy with that. •...
Real User
Digital fraud strategy manager at a financial services firm with 10,001+ employees
Jan 19 2017

What is most valuable?

The valuable features are: * A robust DeviceID technology. * Real time rule writing. * A high level of versatility in rule variables that allows for a greater degree of customization and optimization. * Strong model performance that allows... more»

How has it helped my organization?

This product has improved our organization as follows: * Helped reduce 3-D Secure losses to one of the lowest in the industry while having minimal customer impact. * Enabled us to cut the 3DS losses in half, while declining 33 basis points of... more»

What needs improvement?

All 3DS systems assess the risks of all transactions, including closed cards. This drives additional workload for operations. Having said that, CA’s partnership with several authorization providers, such as TSYS, will help us to eradicate... more»
Real User
Senior Vendor Manager Retail Products at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

For us, it enables the bank or the issuer to offer their customers protection on their online transactions. It also gives some sense of security to the merchants, and it enables us to confidently accept that liability that comes over when both teams are playing. So when your issuer and your merchant are participating, it gives us a significant amount of control... more»

What needs improvement?

Hopefully with 2.0, we are going to see improvements. I think improvements for us, it's making it simple enough that anybody can understand how it works. But then, that's having the ability to give us access to that really deep information. Again, in an easy manner. I think at the moment, getting into that rich data is quite an effort. I think if, moving forward... more»
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What is CA Payment Security Suite?

CA Risk Analytics help card issuers to combat eCommerce fraud, increase revenue, reduce card operations costs and improve the overall customer online shopping experience. Unlike traditional risk-based, adaptive authentication approaches, CA Risk Analytics uses patent-pending 3-D Secure authentication models, giving card issuers the advantage of achieving "zero-touch authentication" while simultaneously understanding the transaction in the context of what is normal for each individual cardholder.

CA Risk Analytics uses sophisticated behavioral modeling techniques to transparently assess the risk of card-not-present transactions in real-time by analyzing unique authentication data including device type, geolocation, user behavior and historical fraud data to separate genuine transactions from true fraud.

Administrators can easily customize the rules and model thresholds on-the-fly as well as set policies for allowing or denying a purchase and/or sending an alert in events that require increased authentication. The comprehensive case management system allows immediate access to fraud data so that analysts and customer support representatives can prioritize cases, query fraud data and manage alerts.

Also known as
CA Risk Analytics, CA Transaction Manager
CA Payment Security Suite customers
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