CA Payment Security Suite Reviews

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Anonymous User
Real User
Project Manager at a financial services firm with 10,001+ employees
Apr 27 2017

What is most valuable?

We currently are migrating to CA. We're coming from a legacy model. We only have simple functionality, in terms of what we are going to do for challenging fraud. Overall, there's a… more»

What needs improvement?

Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board. Unifying that functionality across all… more»

If you previously used a different solution, which one did you use and why did you switch?

Let's put it this way, it's like going from Larder to a Ferrari. People laugh when I say that, but at the end of the day, it's more intuitive. The customer experience is better. We… more»

What other advice do I have?

The way I see it, with the MI coming up to bat, that is what will drive anything, whether it's a customer journey, an operational change, or just the fraud strategy and the… more»
Anonymous User
Real User
Customer Services Manager at a financial services firm with 10,001+ employees
Apr 25 2017

What is most valuable?

It's the security and protection it offers our customers. They trust it. I know sometimes people will say that verified by Visa can be an inconvenience, but our customers like to use it. They like to see it on the screen, so that is a big… more»

What needs improvement?

Where we are based, we are very rural, so the mobile phone signal can be very poor. There's something like adding LTP to your landline would be perfect for a lot of our customers. That's the one complaint we have had is the lack of mobile… more»

What other advice do I have?

It depends on the scope and the size of your business. For us, being small, we're a small firm, Transaction Manager ticks our needs. But if you've got a bigger customer base, maybe more cards out there, maybe more fraud, CA can offer all the… more»
Anonymous User
Real User
Global Head of Fraud Management at a financial services firm with 1,001-5,000 employees
Jun 29 2017

What is most valuable?

I think the performance from my organization's perspective is excellent in terms of minimizing the friction on genuine transactions with genuine customer, whilst optimizing the bad… more»

How has it helped my organization?

Customers want to be able to use their cards online in a manner which is fast but secure and minimizes friction, so the solution that we have from CA means we can achieve that… more»

If you previously used a different solution, which one did you use and why did you switch?

This is a particular area of CA strength, is their customer focus, ability to work with you and change. I talked earlier about working with CA to deliver an innovative solution that… more»

What other advice do I have?

I would certainly recommend CA over other solution providers in this space for the reasons that I mentioned in terms of being very flexible and responsive to the customer's needs… more»
Anonymous User
Real User
Senior Vendor Manager Retail Products at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

For us, it enables the bank or the issuer to offer their customers protection on their online transactions. It also gives some sense of security to the merchants, and it enables us to confidently accept that liability that comes over when both teams are playing. So when your issuer and your merchant are participating, it gives us a significant amount of control… more»

What needs improvement?

Hopefully with 2.0, we are going to see improvements. I think improvements for us, it's making it simple enough that anybody can understand how it works. But then, that's having the ability to give us access to that really deep information. Again, in an easy manner. I think at the moment, getting into that rich data is quite an effort. I think if, moving forward… more»
Jan Bas Pietersen
Consultant
Fraud Consultant at a financial services firm with 501-1,000 employees
Sep 29 2017

What is most valuable?

We are using CA Transaction Manager for authentication and have CA's Risk Analytics for rules and case management. As an authentication method, we currently have static password and… more»

How has it helped my organization?

The valuable element is the data that I have. They have a lot of machine fingerprint data and that's data that we miss on non-3D Secure card not present transactions. We see a high… more»

What needs improvement?

For CA Risk Analytics, we would like to have some statistics available, to do some counting on the number of transactions for example. Also, to have the ability not only for 3D… more»

What other advice do I have?

Card holders have to step up for authentication. The fraud rates dropped for debt card not present fraud. We see that the non-3D Secure fraud is rising as well as account takeovers… more»
Anonymous User
Real User
Fraud Strategy Manager - Cards and Digital at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

In terms of the fraud that we see on the card site, card not present fraud, the person gives contribution to what the total fraud has increased substantially. Therefore, having a robust solution to manage your 3D security rules authentication… more»

How has it helped my organization?

I definitely brought over a lot of my learnings from a previous company. I was already familiar with the interface over there on rules, etc. We were doing the space for authentication over there. So that's something, which I tried to influence… more»

What needs improvement?

Probably having more flexibility and working on usability and how we use the solution. Obviously, the network that they are now trying to implement, which has information coming across the world, rather than looking at isolated information from… more»
Anonymous User
Real User
Senior Manager, Cards Value Added Solutions at a financial services firm with 10,001+ employees
Jul 29 2017

What is most valuable?

I think for us, the value that we get out of CA is their effective scheme diagnostics. It can be utilized by any scheme issue for us. Then, the fact that it's quite similar in a sense that there's not really a lot of onus on us to manage the service itself. CA does a great job of being able to manage it in and of themselves. They then come to us with issues if… more»

What needs improvement?

This solution can improve around the challenge rates and the failures. I don't know if that's necessarily incumbent on CA to solve that problem. I think it's more of an industry problem, so it's not necessarily the solution itself that needs to be improved. It's probably more around us as an industry focusing on education, the data integrity, and a few other… more»
Anonymous User
Real User
Head of Strategy and Vendor Management with 10,001+ employees
Apr 25 2017

What is most valuable?

For a bank, we've seen transactions move to e-commerce. We needed a solution that would protect the bank and protect the bank's cardholders, and that's what this solution gives us.

What needs improvement?

I think some of these are outside of CA's control. We work in a regulated environment, so we've got our financial regulators setting standards. We've got the major card scheme setting standards for us. It's really how CA can respond to those… more»

What other advice do I have?

They need to do their own research and understand what issues they're trying to fix in their organization. Different organizations have different issues that they want to fix and remediate. Once they identify those issues and they're clear about… more»
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What is CA Payment Security Suite?

CA Risk Analytics help card issuers to combat eCommerce fraud, increase revenue, reduce card operations costs and improve the overall customer online shopping experience. Unlike traditional risk-based, adaptive authentication approaches, CA Risk Analytics uses patent-pending 3-D Secure authentication models, giving card issuers the advantage of achieving "zero-touch authentication" while simultaneously understanding the transaction in the context of what is normal for each individual cardholder.

CA Risk Analytics uses sophisticated behavioral modeling techniques to transparently assess the risk of card-not-present transactions in real-time by analyzing unique authentication data including device type, geolocation, user behavior and historical fraud data to separate genuine transactions from true fraud.

Administrators can easily customize the rules and model thresholds on-the-fly as well as set policies for allowing or denying a purchase and/or sending an alert in events that require increased authentication. The comprehensive case management system allows immediate access to fraud data so that analysts and customer support representatives can prioritize cases, query fraud data and manage alerts.

Also known as
CA Risk Analytics, CA Transaction Manager
CA Payment Security Suite customers
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