PROS
The behavior analysis engine of CrowdStrike Falcon is highly valued.
The solution's ability to provide real-time response and connect to agents to monitor processes is crucial.
The product is lightweight with zero performance issues, scalability, and no need for signature files.
Customers appreciate the easy deployment and integration capabilities with other tools.
The solution's detection capabilities, threat intelligence, and anomaly detection are top features.
CONS
- Lack of logging and feedback from the endpoint firewall component
- Subpar technical support
- High cost depending on selected features
- Complex installation process
- Insufficient ransomware protection
- Limited logs availability through the API
- Issues with technical support resolution and time management
- Absence of manual scanning or serverless scanning
- Inability to make changes to the solution by admins
- Extensive skillset required to maximize tool value
- Expensive compared to competitors
- Limited threat analysis capabilities
- Need for more integrations and support for legacy servers
- Inadequate mobile functionality and optimization
- Inaccurate performance and malware analysis
- Preferences for alternative services
- Lack of visibility in reporting and forensic details
- Desire for customizable query languages and support across all versions
- Weak technical support responses and lack of problem resolution
- Limited non-domain machine sensing capabilities
- Difficulty in searching and using the interface
- Integration limitations in Falcon XDR
- Need for improved EDR functionality
- Lack of native text alerts in the console
- Lack of communication and guidance regarding GUI changes
- Issues with the dashboard and malware detection report
- Desire for device posture assessment feature
- Unfavorable pricing and reliance on internet connection
- Inadequate visibility and integration with XDR
- Incomplete scanning audits or device/application control
- Unnecessary white glove service and false claims
- Need for improved forensic controls and more integrative features
- Challenges with host management and OS support
- Clunky portal navigation and dashboard area
- Management of multiple customer IDs needs improvement
- Room for enhancement in detection time and integration capabilities
- Improvements needed in content-filtering features
- Challenges with the database schema and pricing
- Slower weekend response times
- Insufficient detailed logging functionality
- Further expansion of XDR compatibility
- Technical support would benefit from increased expertise
- Occasional false positives