Hyland Perceptive Content Archived Reviews (More than two years old)

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Project Accountant at a construction company with 1,001-5,000 employees
Feb 1, 2017
Associate Director Admissions Systems And Operations at a university
Jan 30, 2017

What is most valuable?

Security Workflow

How has it helped my organization?

There are no lost documents. Everyone can see them based on security clearance.

What needs improvement?

Bar Code OCR ICR

For how long have I used the solution?

It was installed 11 years ago but I started using it 9 years ago.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

We would rate technical support at 10/10. They are very thorough and understand our needs.

Which solution did I use previously and why did I switch?

We did not use any other solution beforehand.

How was the initial

Director Of Records at a university with 51-200 employees
Jan 25, 2017

What other advice do I have?

As an end user, I like it. I’ve known of some implementation issues, but not sure exactly what they were.
Software Support Specialist at a university with 501-1,000 employees
Apr 23, 2014

Valuable Features

Customizability that the product gives to make the end user happy.

Improvements to My Organization

Handling of documents across 30 different locations in 5 states has improved the information pipeline.

Room for Improvement

Too many companies/products have been purchased by Perceptive over the past few years with what feels like little development on currently owned products.

Use of Solution

4 years

Customer Service and Technical Support

Customer Service: GoodTechnical Support: Good

Other Advice

Have someone that is dedicated to support the product and make sure you have the weight management behind the product to make people switch/use the product.

What is Hyland Perceptive Content?

ImageNow start by eliminating one of the biggest barriers to greater productivity unmanaged content creation. Perceptive Capture puts content under control from the moment of its creation or capture.
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Hyland Perceptive Content customers
Columbia Sportwear
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