The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings. These features work well.
What needs improvement?
There are too many issues with getting people connected to meetings. Reliability and consistency need improvement. I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.
Which solution did I use previously and why did I switch?
I also have experience with Zoom and I find it to be a better product.
What other advice do I have?
My advice would be to get the full version, the enterprise version, and make sure that the initial setup is done properly. Zoom is better, as it is easier and more consistent. I would rate this solution a six out of ten.