IBM FileNet Reviews

It is about simplicity. It designs and builds the process, then adds document facilities for the documentation. Therefore, it is easier to model the process and include documents in this process.

It improves processes. For example, it can improve staffing for human resources.

It has the ability to mix document management and process automation. For our customers, it is very attractive that they have a solution which documents their structure and the structure of their data. It also designs the process to complete the automation.

Preforms could be useful for specific projects.

It works for all types of enterprise companies. For larger enterprise companies, there might be other solutions. In general, it should work for all enterprises.

I do not really work with the technical support. The solutions that we are implementing are brand new.

Usually their support is good, though you would have a support contract. I will mention that I think the support could be better, and it could improve.

The initial setup is straightforward. You will need people who know what they are doing, but otherwise it is straightforward.

The reporting is good, and customers value that about the product.

• Document Management
• Records Management
• Business process and workflow
• Digital imaging
• Document classification
• Search 

• Streamlined our business processes.
• Centralized our business documents.
• Provides records management functions.

Records management to apply document classification for retention and disposition of business records. Email and instant messages are included.

It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions.

It is mainly a document repository for our business.

We are not a first-time user of ECM. Benefits are those typical of an ECM solution and are not specific to FileNet.

Document security.

We are looking at FileNet on AWS cloud. To date, even our IBM rep cannot be certain if it will work. Similarly, Amazon did not clearly state that they can work with IBM FileNet.

We use it for monitoring events, authorization of events, for communication among all teams, all divisions of the company. It is difficult, for example, to manage a case throughout the company. BPM is no good, and Case Manager is so elastic, so flexible.

It helps with tracking cases, tracking problems, it's so good for that.

The designing. The design of development is so easy. It's a good product for designing flows, BPMs, and configuring roles.

I would like to see them improve the capabilities in the cloud, and the analytics.

It's so stable.

Scalability is good. I don't know about the cloud version, but it's good.

Good.

It's easy. The most challenging part of implementation with this product is designing the case and the flows.

When I select a vendor, the most important thing is the possibility to move to other technologies, connectivity for the digital ecosystem, and sharing; how the product shares sets for other companies.

I rate it eight out of 10, because it's stable, it's elastic, but difficult for designing the business use case.

Before implementing the product, try to pilot it, in a small division, work it in a small division and then try to scale.

The best-scaling ECM solution now comes with a beautiful, extendable UI. I hope with the latest push on Case Management, IBM does not forget to flaunt the real beast under the hood, the Content Engine.

Archival, records management or workflows all get implemented best with FileNet. Over the years, I am witness to organizations picking a cheaper product with a little better UI, only to upgrade later to FileNet when the original solution did not scale well!

I have used it for 10 years.

We have encountered deployment issues, just like any other product.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 4 out of 5.

Technical support is 3.75 out of 5.

The objective for this solution is for secure transfer of accounting information between servers to enable payment of insurance.

Streamlines file delivery throughout the company.

The most valuable feature is the guarantee of delivery, although in some cases this guarantee of delivery fails. Development in code appeared to solve this lack.

• Accounting
• Collection
• Operations