Influitive AdvocateHub Reviews

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Amy Lipsius
Real User
Community & Advocacy Manager, Global Client Success - Platform Services & Education at a tech services company with 51-200 employees
Jun 21 2017

What is most valuable?

The Influitive AdvocateHub SaaS product enables nimble communication with our brand's promoters, pushing out product information, collecting... more»

How has it helped my organization?

We can speed up the time to get feedback on product features and/or request beta testers, case studies, etc.

What needs improvement?

The feedback we get within challenges is restricted to just admins. It's difficult to connect the content with Google sheets, so that different... more»

What's my experience with pricing, setup cost, and licensing??

Pricing and licensing was held one level above my role within our organization. I'm not familiar enough to respond accurately here.

Which other solutions did I evaluate??

This was our first and only advocacy program we have used.
Shannon Zaher
Real User
Director of Marketing at a tech company with 11-50 employees
Jun 22 2017

What is most valuable?

I have found the challenges, discussions and referral features most valuable. It gives our customers a variety of ways to share their passion... more»

How has it helped my organization?

We have streamlined our process for identifying strong advocates and have created new ways for them to share information on our behalf, thus... more»

What needs improvement?

Marketing and customer success have improved with the use of Influitive Advocate Hub

What's my experience with pricing, setup cost, and licensing??

It's a long-term initiative. You need to be fully committed to the strategy and value of customer/advocate marketing.

Which other solutions did I evaluate??

No.
Find out what your peers are saying about Influitive AdvocateHub vs. Salesforce Marketing Cloud and others in Social CRM.
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Christine Berres
Vendor
Marketing Writer at a tech vendor with 201-500 employees
Jun 22 2017

What is most valuable?

Creating challenges and a system of gamification for our users. Being able monitor customer satisfaction and put... more»

How has it helped my organization?

Well, the education challenges and opportunities to build stronger relationships are important factors in customer... more»

What needs improvement?

We would like to see more advanced admin options. Part of providing real value for our advocates involves being able to... more»

What's my experience with pricing, setup cost, and licensing??

Not involved in this.

Which other solutions did I evaluate??

NA

What other advice do I have??

If you are highly technical and looking for total control over your platform, this may be limiting. On the other hand,... more»
Sara Perry
Vendor
Customer Advocacy + Events Marketing Co-op at a tech vendor with 1,001-5,000 employees
Jun 20 2017

What is most valuable?

The main dashboard and awesome reporting features are simple yet thorough and help us keep track of our goal setting, metrics, and engagement.... more»

How has it helped my organization?

Reporting all-in-one rather than using Excel! Simplification is KEY!

What needs improvement?

The only area for improvement is that it is sometimes buggy and the lag time on creating/exporting can be frustrating. But they are backed by a... more»

What's my experience with pricing, setup cost, and licensing??

Pricing can be expensive, but their team works well with you to figure it out

Which other solutions did I evaluate??

We did not have a previous solution. We only used Excel sheets.
Kayla Geigerman
Vendor
Customer Advocacy Manager at a tech company with 5,001-10,000 employees
Jun 22 2017

What is most valuable?

I couldn't narrow it down to one specific feature. I would say it is the whole package. It is a great way to connect with your customers!

How has it helped my organization?

It has really streamlined our reference and advocacy efforts. We are now able to reach out to thousands of customers at a time instead of each one individually. We are also able to... more»

What needs improvement?

There are a couple of bugs every now and then, and that slows down the system or process. But other than that, there is really nothing major at all for improvement.

What other advice do I have??

I would recommend this to anyone in customer marketing. I don't see a better solution out there!
NamNguyen
Real User
Director of Sales & Marketing Operations at a marketing services firm with 51-200 employees
Jun 27 2017

What is most valuable?

I really enjoy how we are able to use gamification to drive engagement from our advocates. It creates a fun and... more»

How has it helped my organization?

Our social shares and reviews on our product and reviews on our company have dramatically increased because of Influitive.

What needs improvement?

It would be nice if you had the ability to decide which challenges showed at the top and which one's didn't. Instead,... more»

What's my experience with pricing, setup cost, and licensing??

N/A

Which other solutions did I evaluate??

No.

What other advice do I have??

It's a great product that is really fun to manage. I recommend it to anyone!
Jessica Mitchell
Real User
Marketing with 501-1,000 employees
Jun 30 2017

What is most valuable?

Influtive's Advocate Hub helps me to engage with my advocates in a meaningful way and reward them for everything that they do for our business. The product is easy to use and is... more»

How has it helped my organization?

It helps us to engage customers in a meaningful way and has helped us to generate testimonials, a pool of customer references, online reviews & referral leads.

What needs improvement?

I can't think of any.

What other advice do I have??

If you're looking to engage customers in a meaningful way, I would highly recommend Influitive's Advocate Hub!
Michelle Young
Real User
Digital Marketing Specialist at a tech vendor with 201-500 employees
Jun 22 2017

What is most valuable?

I just love the interaction we have with our customers. It's a great way to build relationships with customers that would not exist. Normally, you only hear from a customer who has a complaint or issue (and they email support to resolve it... more»

What needs improvement?

I know Influitive is relatively new and there are a lot of ideas on their roadmap (which is great because they are always improving). I think they should take a look at Pardot's features and "steal" some of their functions (how advocate... more»

Which other solutions did I evaluate??

No
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What is Influitive AdvocateHub?

Influitive helps B2B companies drive revenue and increase customer engagement through the voice of their most passionate advocates. Influitive’s AdvocateHub is an Advocate Marketing Platform that builds trust, transparency, and cultivates goodwill by giving customers personalized and human relationships with the brands they love. To do so, we elevate and bridge fragmented initiatives like word-of-mouth, branded communities, social sharing, product reviews, referrals, references, NPS, and feedback, while fulfilling your advocates’ desire for social status, access, belonging, and shared sense of purpose through a best-in-class advocate marketing experience.

Influitive AdvocateHub customers

Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco


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