Ivanti Service Desk Pros and Cons

Ivanti Service Desk Pros

AW
reviewer1426773
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees
Incident management and service request management features are the most valuable.
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Ivanti Service Desk Cons

AW
reviewer1426773
IT Senior Manager/ User Support at a insurance company with 501-1,000 employees
The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow.
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