Ivanti Service Desk Reviews

We use it to manage our help desk.

Incident management and service request management features are the most valuable.

The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly.

Their support can also be better in terms of response time. Currently, their response time is a little slow. 

I have been using this solution for about a year.

It is very stable.

Its scalability is good. We have about 600 users, and all of our users are using the app access or the Self-Service Portal. We have about eight to ten help desk staff members and service desk analysts.

Putting in a ticket is easy, but the response time is a little slow. Their response time could be better.

If you're setting it up for the first time, you would probably need professional services.

We didn't set it up ourselves. We used a third-party vendor to do the setup for us. It took about four or five months.

Before implementing this solution, I would advise others to do the groundwork and properly document the processes and workflows. We didn't have certain processes properly defined, and that's why it took us longer to implement this solution.

I would rate Ivanti Service Desk an eight out of ten. We're satisfied with this solution.