Jamf Pro Room for Improvement

reviewer1297662
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government with 10,001+ employees
Sadly, my environment is closed off from the internet so I cannot benefit from all the tools, but with what I can use, I can only say that I would love to see a more customizable dashboard. In my agency and department, I use tons of tools for scanning, remediation, and reporting. Tools like ACAS and McAfee HBSS have very detailed dashboards if you wish to view more. As stated prior, with reporting being vital, having more detailed, customizable reports that offer graphs, percentages, etc can be useful when looking for quick glance of status when you may not have the time for generating a detailed report. I would love a bit more of government customer support and reach out. There is a ton of support for the educational fields, understandably, but I would love to see a small team also dedicated to government support. View full review »
reviewer1278561
District Technology Support Technician at a K-12 educational company or school with 1-10 employees
I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done. Technical support is in need of improvement. View full review »
Cheryl Lynn Baterna
Director, Mac Technical Support at Marymount Manhattan College
I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal. Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope. View full review »
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,653 professionals have used our research since 2012.
Scott Bordoni
Head of Operatons and Data Protection at a tech company with 51-200 employees
This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better. View full review »
reviewer1247193
Mobile System Administrator - End User Experience at a healthcare company with 10,001+ employees
Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level. View full review »
reviewer1243482
User at a K-12 educational company or school with 501-1,000 employees
I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be available for computers using the web interface. I would also like to go back to the days where I had one dedicated support rep to contact. View full review »
Jeffery Anderson
Support Team Lead at a media company with 1,001-5,000 employees
The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution. View full review »
reviewer1373802
IT Support Technician at MLSE
I've been thinking about improvement and I think it would be much advantageous to have some sort of remote desktop application that could be implemented to help the remote workforce during the Work From Home times. Also, I think that there should be some sort of mobile app that will help you manage the devices from an iOS device quickly in case some times you cannot be at your computer. I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions. View full review »
reviewer1209369
User at a university with 1,001-5,000 employees
A more modern UI in the next release will make the product absolutely perfect. View full review »
reviewer1183911
User at a manufacturing company with 501-1,000 employees
The cloud version sometimes gets a little slow and https:// is always required when entering the URL. There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good. View full review »
kahot
IT Technician at a K-12 educational company or school with 501-1,000 employees
More software titles in the patch management updates, this will help reduce creating packages for software updates. View full review »
jhock
IT Support Specialist at a K-12 educational company or school with 51-200 employees
I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data. View full review »
Christopher Kemp
Infrastructure Tech Arch Team Lead at Accenture
I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine). View full review »
John Mahlman IV
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also say that configuration profile payloads need updating to remove old ones and add new ones. * I would love to see any update on Jamf admin; it's very much in need. View full review »
reviewer1178940
User at a wholesaler/distributor with 5,001-10,000 employees
I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues. View full review »
reviewer1140624
User
I think that the zero-touch enrolment could be improved. I would like to have the ability to push scripts using MDM commands. View full review »
reviewer1220394
User at a K-12 educational company or school with 201-500 employees
An in-house chat room would be a great way to communicate with your team when you aren't physically present with them. Also, the ability to add notes on devices, so that a history can be shown as to why a user has done certain things, such as their troubleshooting process or just general thoughts. View full review »
reviewer1219011
User at a K-12 educational company or school with 201-500 employees
I can think of only two ways that Jamf could be improved for us at the moment. Primarily by adding the ability to schedule policies for devices. The ability to ask a device to run a policy regularly would be a real advantage. The other thing would be the ability to brand the Jamf admin portal to match the rest of the organization. View full review »
reviewer1092342
User
There are known issues with the mobile configs that need to be fixed. View full review »
Aaron Tillery
Technician Level II at Turner Unified School District
Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful. We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup. View full review »
Tracy DiLossi
User
I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile. View full review »
Michael Conners
Senior Desktop Engineer - Apple products at Madison College
Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be. View full review »
Derek Lucas
Information Technology Support Coordinator at Berkeley Preparatory School
There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into each individual policy. View full review »
reviewer1063800
IT Project Manager with 201-500 employees
I would like to see more features for application patch management. The list of applications for patch management isn't sufficient. The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house. View full review »
Tony Ortegon
IT Operations Engineer at Cloudflare, Inc.
Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service. View full review »
Kyle Ericson
Systems Engineer at a consumer goods company with 1,001-5,000 employees
Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now. View full review »
Xavier R.
IT Manager at a media company with 51-200 employees
Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool. View full review »
Leonardo Cacioppo
Apple End User Support Specialist at North Central College
I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments View full review »
Isaac Nelson
IT Professional at The Church of Jesus Christ of Latter-day Saints
We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature. View full review »
Serhat Gürgün
Educational Technology Manager at a non-profit with 201-500 employees
Screen time setup is so required. I want to set time up for screen times for categories. I should be able to choose time and set a password. View full review »
Thijs Xhaflaire
System Administrator
* More reporting functionalities on mail/export basis with a schedule. * A remote tooling functionality for Windows devices (Jamf Remote). View full review »
Scott Gary
Mac Helpdesk/System Administrator at Measures for Justice
Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched. View full review »
Brant Backes
User
I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote. View full review »
Tim Griffin
ICT Client Services Manager at a K-12 educational company or school with 201-500 employees
There are some small but clunky UI elements — things like bulk editing of certain information and settings. View full review »
Gabriel Marcelino
User
They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs. View full review »
reviewer1029552
User
I'd like to see better reporting features. View full review »
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,653 professionals have used our research since 2012.