Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field.

The new remote support tool is still lacking features compared to other industry solutions. 

There is no built-in functionality for tracking changes over time for multiple devices. 

All patch reporting is only a current snapshot. The password management tools are fairly outdated. 

The web console (GUI) is slow with maddening UI/UX inconsistencies.

I would like to see improved integration of some of the additional tools that users create within Jamf itself.

Improvements include:

Creating and sorting user-defined dashboards
Dashboards in Jamf Pro are more of a static thing. You have the choice of what is displayed yet not how it is displayed and also not the layout/sorting of dashboard entries. So it is a bit difficult to find the information that you are looking for. 

Creating an onboarding process
Designing an onboarding process to help users configure their new Mac, email client, and connections to file services they need without the need to ask IT could be better.

Simple things like finding policies, configuration profiles, and smart computer groups that are not used by any client could be easier. That way, you can keep your system clear of old things you no longer need.

The more educational tools, bells, and whistles, the merrier. Jamf has (in my opinion) always been the go-to-MDM for education and despite Pro's higher prices, it is a must for administrators. 

The cheaper Jamf School is also a product that has been acquired and decked out to meet more educational needs for a good price. Some features of Jamf School aren't (yet?) available in Jamf Pro and for educational users/customers of Jamf Pro, it would beneficial to have these available in the Pro version too.

We would like to have some of the extension attributes configured so that those extension attributes can be part of the core structure. They can make some of the extension attributes the actual attributes. They shouldn't be like add-ons.

It's a great product. It would be great if the training was a little less expensive, or they could break it up into less expensive modules so that it's easier for people to get through. When they're between $2,000 to $2,500 for each course, depending on if you are an educational institute or not, it's hard for somebody if they're paying it out of their own pocket. I know that not everyone pays for it on their own, and they try to get it from their employer, but it's a big investment even for employers. It makes it harder for some people to get their necessary training. They can either make it a little less expensive or break it up into smaller modules so that people could go along, and it'll be easier for them to afford. If they break it up in half, it would be a thousand dollars or a little bit less. That would be a little easier for people to manage if they had to do it on their own or for an employer to commit to putting somebody in a class. You also wouldn't take as much time off from work because it could be done in two or three days versus four days. I still like the environment or the way they're doing it, but I'm just trying to think of things that would help people.

This is a hard one as honestly, I'm happy with the state of the product. There are wish list items so I guess I can go over those. I would love to be able to save a Lost Mode text layout. I use the same message all the time and it would be nice to have a populated message I can save in those fields. That's not a very big deal, to be honest. 

It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices. This is due to the fact that I manage these devices very differently and have to exclude them from things all the time. Again, this is a very small issue though. 

Jamf could be improved such that, in the icon selection box where you choose the icon to be displayed for a policy in self-service, it could be made to be more easily navigable. 

Currently, you need to scroll through pages and pages of icons (we have many icons that have been uploaded), and it can be tedious. It should be possible to make it so it can be sorted by upload date. 

It should be possible to add a "Force Software Update" button to the Management section of Apple TVs. Currently, it seems like the only way to update Apple TVs remotely is to do so via a smart group mass command.

I would like to be able to see what policies and configuration profiles are tied to what Smart/Static groups. I would like some of the management features available for mobile devices to also be available for computers using the web interface.

I would also like to go back to the days where I had one dedicated support rep to contact.

With respect to the improvement there, since we are using AirWatch also if I compare both of these products, I would say that we are like an incentive. Sensors are something in the repetitive script. It checks the device if something changes on the device. As soon as something changes on the device, it triggers that thing. Now, this is already available in Jamf however, we find this functionality is more robust in AirWatch as compared to Jamf.

The solution only makes sense if you have a lot of macOS products in your company.

There are some hiccups here and there, however, that is true of any product. 

The dashboard needs to be customizable. The SelfService design should be customizable as well or at least should look like the actual OS. There should be some UX designers to take a look and work on the usability and the picture Jamf is looking like for customers (SelfService Design) and the Admins (Jamf Dashboard).

We'd like to have a map where we can spot where Smart or Static Groups are set as Scope. Scripts should have a check before you can upload them or put them into a policy - to check if there is no endless loop inside or some dangerous code.

Inventory reporting could be better, however, that is already slated to improve with some of the new features Apple has announced in WWDC 2022. 

Managing the devices and getting their details is too much work to accomplish, but by using the API and some externally available and free tools, we've been able to get the data we need whenever we need it in a way that is more presentable to management and upper leadership. With the improvements coming down the road from Apple though, a lot of it will be much more seamless.

We use Installomator for patch management. Installomator is a massive curl script that grabs the latest available download for an application and installs silently. We are using Installomator for all applications it currently supports.

For patch management in Jamf, two Smart Groups are required as patch policies cannot be scoped as of now. This is not a major issue, as there is a great workaround by using a wrapped "member of" duplicate Smart Group.  However, being able to avoid two Smart Groups for patch management would be nice.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

One feature or improvement that would be awesome is some sort of mobile app from Jamf that can be used to alert admins of custom alerts or even an option when creating or editing a Smart Computer Group or Smart Mobile Group, to select App Notification as well as email notification when the group has changed. For example, over the weekend I'm not checking work emails. However, if a device over the weekend is out of date or needs attention, then the app could notify me and I could action it.              

Every Product line or service has some issue. What is important for me is how soon they can provide a fix as this will reduce the overall impact in my environment. At times we see Product Issues (PI) in Jamf Pro - namely bugs - however, Jamf support is good at fixing the issue, and if they do not have any immediate fix then at least they provide a workaround until we have a fix available from Jamf. 

The patch management needs improvement in Jamf Pro. That said, I can see it in the roadmap.

Training should be more accessible and cheaper. I completed my Jamf 200, and it was a fantastic experience. More users should be able to experience this to see the power behind Jamf and all the features they provide. Perhaps not for admins but for regular users, training is needed as well so that they can easily know how to manage and navigate through the self-service.

The next Jamf Pro update should include a feature for staff members to update their contact details and departments if needed.

Tool tip-type information would be helpful. Sometimes, when creating a configuration profile or policy, I'm unsure about a specific choice. It would be great to have a pop-up with links for more information on a feature. 

It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault. 

I envision a standard setup template where you could make simple choices. Since all the hardware is Apple, I don't see why that can't be provided. 

It's really hard to figure out anything that needs to be improved in Jamf. They do everything so well and they are constantly updating the system. 

Since we are in the cloud, it just updates automatically and little bugs/glitches are always being fixed. 

Apple does block certain actions from happening or disallows Jamf from making certain changes. This is the only true issue I can see, which is not truly a Jamf issue. I would just hope that one day Apple will allow Jamf to make changes to the screen sharing changes so that way we can fully support remote employees. 

It would be nice if there was a built-in means of renaming computers that worked reliably.  This is a common problem I've heard many other Mac admins wish for as well.  

While Jamf Pro *can* rename computers, there are weird priorities based on when the computers check-in that can overwrite the desired name - particularly if your organization does not use any of the rather limited naming conventions that Jamf *can* recognize. Manually naming computers is one thing our techs still have to do. It's not a deal-breaker, but not ideal.

We would love to see the ability to have settings apply to mobile devices on a time schedule. This would allow us to plan some tasks ahead of time. For example, we often have testing needs throughout the school year and the ability to do things like set a date to install an app and a date to remove an app would help us schedule upcoming tasks better. The same would go for things like web clips; we often share links with students for accessing content and being able to have this appear/disappear on a date would be helpful.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution.  

There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.

There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great.

The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better. 

The App Store deployments are incredibly unreliable, however, I think this might be more of an Apple issue than a Jamf issue. 

The patch feeds are quite extensive. I would like to see the ability to create custom patch definitions and host those directly in Jamf Pro.

It's not specific to the product, however, I wish Jamf was more communicative/responsive to the feature requests section of Jamf Nation. They don't need to approve all of the requests, but offering response/feedback/status would be greatly appreciated by the community.

This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

The response time for support could be significantly improved.

I have some customers who are struggling to get a response.

The amount of time required for remediation is also a challenge. If the problem is identified on the first call, it should be tagged and resolved within the tag. This is something we have been dealing with, as well as a problem that some of our clients have encountered.

The cost could be lower.

I would like to see more robust reporting options for data. Right now there are data points you can configure on your login screen to monitor system health, device health, battery charge, OS versions, lost devices, etc., but there are no real reports you can run about device updates, maintenance, user metrics, etc.

I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily. This will facilitate IT's ability to say, hey, budget people, here's why we need this.

The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO.

It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages.

The prices are expensive and should be reduced.

When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me.

The response time for technical support could be better.

We need better reporting options. We would like the ability to see all software applications that are inventoried fleet-wide, and deeper integrations for OS updating. 

A dark mode would for sure be appreciated. Continuing to include what Apple allows via MDM is key as well. As new features are released, Jamf Pro is right there, making them available to manage through Jamf Pro. Another feature that Jamf Pro is continuing to grow on is App Installers. This is the ability for Jamf Pro to install and keep up-to-date software titles on the computers automatically. No more having to package and upload to Jamf Pro to edit Patch Management policies to keep your users updated, Jamf Pro does the heavy lifting here. 

We had some issues with its integration with other products, such as Intune. There were some issues with the way you have to register your device into Intune.

In terms of new features, we're quite happy with its existing features. We do use all the new features that come out, and there is nothing specific that we require.

An easier way to deploy Full OS upgrades would be a great start. For use to deploy Big Sur we needed a bunch of scripts and two different ways to deploy. Once Monterey came out our script no longer worked. If Jamf could work with Apple to get the App Store deployment of the OS upgrades to work that would be great.

Another feature that would be great would be a way for an App Store Application deployed by self-service to be forced to update to the latest on the App Store. Many apps, especially Office, lag behind and an uninstall and reinstall is required to fix the issue.

They need to scale the self-service header.

• Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
• An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. 
• I would also say that configuration profile payloads need updating to remove old ones and add new ones.
• I would love to see any update on Jamf admin; it's very much in need.

The mass update management tool could be better. We need the ability to tell Macs on next check-in to run all software updates that are pending and authenticate this via bootstrap and root. It should offer a run-on login window so no client needs to be logged in.

There needs to be a mass policy change tool. We would like the ability to make changes to multiple policies at the same time. For example, 50 Printer policies for different printers. We'd like to be able to change the scope or change the driver on the policy en-masse.

One of the big areas in need of improvement is automated device naming for computers. You can do this via mobile devices in the pre-stage but not for computers. Having the ability to assign devices to a specific pre-stage enrollment group, and having said group identify all of the systems via a specific prefix/suffix, would benefit us a lot and keep better consistency when it comes to users' machine names.

Improved Patch Management is something that is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, setting it up is a painful process.

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.

Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.

It would be nice if Jamf added an onboarding tool integrated into Jamf Connect during the automated DEP enrollment workflow. It would also improve the user experience if Jamf integrated native macOS notifications, with the option to interact within the notification center.

The Jamfhelper tool could be enhanced with features like a progress bar, dropdown list, and shutdown deferral. Also, it would be really great if we could get an option to export policy logs for reporting purposes.

I would like to see Jamf add more training tutorials and documentation.

The integrated patch feature is good but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self-service, which needs an active part of the user to do it, or you can force the installation. However, with the force of the installation, there is potential data loss, because an App that you want to patch needs to be closed for it to work. The information explaining that the app will be closed for patching is almost not noticeable for the user.

Therefore we do no use the integrated patch management technology and build our own logic to work around it.

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

The upgrade process of these solutions could be improved. It is not possible to use Jamf Pro to upgrade devices. This has to be done via the Apple site. In comparison, in Windows, it is possible to download patches and everything you need is readily available on the console of ManageEngine. However, using Jamf Pro and Mac, these packages need to be created and pushed out and sometimes fail due to the network or connectivity. 

There is no solution in Jamf Pro to remotely manage Mac machines if they are not on your network.

Patching packages aren't readily available. We have to create those packages and that is time-consuming.

I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different.

One of the included Jamf Applications, Jamf Remote, is somewhat flaky. It's never worked for me when I've tried to access a remote device that is not on the same network, so the one thing that I would like to see improved/implemented is remote support and I believe Jamf have something in the pipeline. The ability to provide remote support access to end user devices, preferably in a similar manner to Apple Remote Desktop (ARD), Desktop Central's solution or Teamviewer.

I've been thinking about improvement and I think it would be much advantageous to have some sort of remote desktop application that could be implemented to help the remote workforce during the Work From Home times. Also, I think that there should be some sort of mobile app that will help you manage the devices from an iOS device quickly in case some times you cannot be at your computer. I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions. 

Jamf Pro currently is only used on Mac computers and could improve by having compatibility with other operating systems. We have to use other tools to manage our Windows and Android devices. There could be other improvements but I am still exploring and learning more about the features.

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us. 

I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro. It has been a great system that allows us to know what is happening on all of our OS X Devices.

Jamf as a whole has come a long way and maybe more of an integration between the entire suite of Jamf products would be helpful.

Login info from Jamf Connect in the Jamf dashboard could be helpful but for the most part, we have nothing to complain about with our Jamf system.

Knowledgebase articles should be introduced in Jamf Pro.

Light and dark background features should be included while logging in to Jamf Pro.

The Jamf training curriculum needs to be revisited, especially 400.

Jamf should give the option to download individual device policy logs, as this capability would really help to diagnose issues.

NoMAD is a really powerful tool and Jamf should have a dedicated support queue for NoMAD issues.

Jamf should create an inbuilt policy in case the user obtains a device, it should enroll the device automatically.

The Jamf Reset app is helpful but it’s only available only for iOS. Likewise, we should have the Jamf Reset app on macOS.

The solution should offer beta testing for new products.

The solution needs more demos for when new releases come out to help us understand the changes and how to use new features.

Sadly, my environment is closed off from the internet so I cannot benefit from all the tools, but with what I can use, I can only say that I would love to see a more customizable dashboard.

In my agency and department, I use tons of tools for scanning, remediation, and reporting. Tools like ACAS and McAfee HBSS have very detailed dashboards if you wish to view more. As stated prior, with reporting being vital, having more detailed, customizable reports that offer graphs, percentages, etc can be useful when looking for quick glance of status when you may not have the time for generating a detailed report. 

I would love a bit more of government customer support and reach out. There is a ton of support for the educational fields, understandably, but I would love to see a small team also dedicated to government support.

Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful.  We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup.

Anything could always use improvement. The patching can definitely use a little bit of improvement. They should make it a little bit more automated. That's the only thing I would say could use a little bit of enhancement.

I'd like to see more security-based profiling. One of the other competitor products, Kandji, has an entire section of pre-built profiles for things like initial security requirements. You can just pick the security requirement and then implement it. You don't have to code it all up as you do with Jamf, since they don't have that feature in there right now. If you're going through major security changes in your company. 

 I think there's room for improvement on the automation. For example, uploading a package to Jamf Pro and then updating the policy and other aspects, should be automatic. For instance, if I put a new version of the software, version 11 and the previous one was 10, Jamf Pro should be able to recognize if there's an update and update the policy automatically. It's not a big deal, but I think there's room for improvement.

There are a few additional features I am looking for in the next release. There should be a better way to implement malware protection. I know that Jamf is selling a product to do it, but I think a large part of it can be maintained directly inside the MDM without more cost. I think buying another software to protect the computer is a bit abusive. For instance, most of it can be done by running a script. It should be implemented in a better way.

More software titles in the patch management updates, this will help reduce creating packages for software updates.

We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature. 

There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into each individual policy.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better.

In some places, GUI could be more reactive. For our timezone, support could be much more reachable and reactive. For some time, support was quite fast; now we see some delays.

Configuration Profiles are currently reworked by Jamf, so it's a work in progress, there's no need to worry about it. 

Recovery Boot password protection on an  M1 device is currently only available as Pre-stage, however, a strong need to put recovery password via MDM command to already enrolled devices is a must for us, so it has to be implemented fast.

Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking. For example, exams at the 200 level.

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done.

Technical support is in need of improvement.

If I had to suggest an area of improvement would be the UI. It can be very all over the place and complex. This makes the learning curve for users far more complicated. Other than that, it is all good. 

I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data. 

I really hate updating certificates and I would love to see more integration with ASM and ABM.

I am always complaining about the reporting side of things. I love how reporting lets us create custom reports, however, I also feel like it could use some updating. For example, when I need to create a report which has 20 conditions, I cannot simply choose one and then copy it 19 times. I need to search for the condition 20 times, then change the operators, etc. 

In terms of additional features, I would be blown away if Jamf could add a force check-in button. We have a huge on-premises environment and our check-in is set to once per hour. 

The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.

For Windows, we have a reset option. We'd that option available for Mac. That will be great. Since we don't currently have that, the alternative takes up a lot of time and requires an engineer to visit, get a hold of the laptop, and reinstall the operating system. If we could do this as a reset and have the option to handle it remotely, that would be a big improvement. 

When we are creating or fetching the features, such as creating extension attributes.

We face issues when we do not have a script and have to write a script, we need to create extension attributes. The hardware details and software details should be by default from Jamf. This needs improvement.

The patch management is not automated in any way, and you have to do a lot of manual work to upload the current version of applications. In some cases, you have to repackage it before uploading it. This means that it's a lot of manual work before you can apply the patch policies to clients.

They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs. 

I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote.

I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine).

They need to alphabetize payloads. Also, they need to add service management/managed login payloads for configuration profiles.

Having a tool to do software updates easily on macOS and iOS would be appreciated. 

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker.

It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler. A mobile app to complement the web-based version, to perform specific tasks, would be nice to have - a good example of what I mean is the "Pulseway" MDM for Windows, they have a very useful and user-friendly mobile app. I use that mobile app to do simple things like reboot/update user machines, push out policies, etc. Other than all that, a little more person to person training when onboarding, included with the purchase perhaps. 

I wish the inventory would have its own pane without having to do it as a search. Hopefully coming soon!

Sometimes, I would just like to browse our fleet and can feel that the extra step of doing a clean search is a bit unnecessary. With that said, it's not hard to do it the way it is now. Maybe this is just as good of a solution for this and I just need some time to get used to it. The same goes for the user inventory. 

I would also appreciate even more included attributes, and this is probably something you could never get enough of.

I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments

The technical support needs improving. Not everyone is a master of Jamf and knows the ins and outs of the software. It would be great to have people who have more than a basic understanding of the software.

I think it would be best if Jamf had support tiers.

It has gotten to a point where I only contact Jamf Support when things are "on fire" and the issue is causing business to stop. With support you never know who you're going to get, or their experience with software. With tiers you could get an understanding of who has the ability to help with more difficult issues.

The reporting with PowerBI could be improved.

A more modern UI in the next release will make the product absolutely perfect.

I think that the zero-touch enrolment could be improved.

I would like to have the ability to push scripts using MDM commands.

Patch Management needs work to be efficient.

Cost is also a factor, given Jamf has a full feature set; however, it's pricey.

Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool.

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.

Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.

Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates. The rest will need some clever work to keep updated, or prevent updates. Not everyone is able to adapt a product like Jamf when a feature is missing or not suited to your environment.

The cloud version sometimes gets a little slow and https:// is always required when entering the URL.

There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good.

I would like to see more features for application patch management. The list of applications for patch management isn't sufficient.  The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house.

Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now.

As far as what Jamf does for a partner like us, we are happy with it. Single sign-on was something which was not there before. They have it now. The product is quite mature. What we look forward to is for Jamf to go beyond Apple. But I don't think they will go that way, because that is a differentiator for them.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I'd like to see better reporting features.

Screen time setup is so required. I want to set time up for screen times for categories. I should be able to choose time and set a password.

There are some small but clunky UI elements — things like bulk editing of certain information and settings.

It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted.                                                      

• More reporting functionalities on mail/export basis with a schedule.
• A remote tooling functionality for Windows devices (Jamf Remote).

Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service.

An in-house chat room would be a great way to communicate with your team when you aren't physically present with them. Also, the ability to add notes on devices, so that a history can be shown as to why a user has done certain things, such as their troubleshooting process or just general thoughts.

I can think of only two ways that Jamf could be improved for us at the moment. Primarily by adding the ability to schedule policies for devices. The ability to ask a device to run a policy regularly would be a real advantage.

The other thing would be the ability to brand the Jamf admin portal to match the rest of the organization.

There are known issues with the mobile configs that need to be fixed.