Jamf Pro Room for Improvement

reviewer1178934
User
This solution would benefit from more focus on Self Service, such as Office 365 and GSuite integration. At the moment, if you want to display cloud-hosted content in the Self Service app for distribution to all staff then you have to add it as a web link (it’s a little clunky). Direct integration would make this better. View full review »
reviewer1183911
User at a manufacturing company with 501-1,000 employees
The cloud version sometimes gets a little slow and https:// is always required when entering the URL. There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good. View full review »
kahot
IT Technician at a K-12 educational company or school with 501-1,000 employees
More software titles in the patch management updates, this will help reduce creating packages for software updates. View full review »
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jhock
IT Support Specialist at a K-12 educational company or school with 51-200 employees
I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data. View full review »
Christopher Kemp
Infrastructure Tech Arch Team Lead at a tech services company with 10,001+ employees
I would like to see MFA integration added to the SSO feature, as well as having it expanded to accommodating multiple servers (meaning specifically that SSO, Jamf Pro runs in a cluster just fine). View full review »
reviewer1178940
User at a wholesaler/distributor with 5,001-10,000 employees
I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues. View full review »
John Mahlman IV
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
* Patch management is lacking greatly; more options are needed in order for us to consider using it at all. * An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. * I would also say that configuration profile payloads need updating to remove old ones and add new ones. * I would love to see any update on Jamf admin; it's very much in need. View full review »
reviewer1140624
User
I think that the zero-touch enrolment could be improved. I would like to have the ability to push scripts using MDM commands. View full review »
reviewer1092342
User
There are known issues with the mobile configs that need to be fixed. View full review »
Aaron Tillery
Technician Level II at a healthcare company with 51-200 employees
Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful. We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup. View full review »
Michael Conners
Senior Desktop Engineer - Apple products at a university with 1,001-5,000 employees
Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be. View full review »
Tracy DiLossi
User
I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile. View full review »
Derek Lucas
Information Technology Support Coordinator at a K-12 educational company or school with 51-200 employees
There are some layout things that could be done to make it easier. For instance, allow us to go to a smart group and see what policies have been assigned to the group, then be able to assign and unassign them right there instead of going into each individual policy. View full review »
reviewer1063800
IT Project Manager with 201-500 employees
I would like to see more features for application patch management. The list of applications for patch management isn't sufficient. The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house. View full review »
Tony Ortegon
IT Operations Engineer at a tech services company with 501-1,000 employees
Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service. View full review »
Kyle Ericson
Systems Engineer at a Consumer Goods with 1,001-5,000 employees
Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now. View full review »
Xavier R.
IT Manager at a media company with 51-200 employees
Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool. View full review »
Leonardo Cacioppo
Apple End User Support Specialist at a university with 501-1,000 employees
I would love to see GSX (Apple Global Service Exchange) integration populate purchasing data during the enrollment process. Currently, data does not populate during enrollment of a device. I would prefer the ability to have this data pull automatically if set up via prestige enrollments View full review »
Isaac Nelson
IT Professional at a religious institution with 5,001-10,000 employees
We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature. View full review »
Serhat Gürgün
Educational Technology Manager at a non-profit with 201-500 employees
Screen time setup is so required. I want to set time up for screen times for categories. I should be able to choose time and set a password. View full review »
Thijs Xhaflaire
System Administrator
* More reporting functionalities on mail/export basis with a schedule. * A remote tooling functionality for Windows devices (Jamf Remote). View full review »
Scott Gary
Mac Helpdesk/System Administrator at a non-profit with 11-50 employees
Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched. View full review »
Brant Backes
User
I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote. View full review »
Tim Griffin
ICT Client Services Manager at a K-12 educational company or school with 201-500 employees
There are some small but clunky UI elements — things like bulk editing of certain information and settings. View full review »
Gabriel Marcelino
User
They are always improving the product and have great customer and technical services. One thing I wish is if JNUC could be twice a year in different cities to get more amount of techs. View full review »
reviewer1029552
User
I'd like to see better reporting features. View full review »
Find out what your peers are saying about JAMF, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: October 2019.
370,827 professionals have used our research since 2012.
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