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Kaspersky Endpoint Detection and Response Optimum Competitors and Alternatives

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Read reviews of Kaspersky Endpoint Detection and Response Optimum competitors and alternatives

SK
Technical Analyst - Desktop at a manufacturing company with 501-1,000 employees
Real User
Top 20
Managing multiple machines is a pain, but support is top notch

Pros and Cons

  • "It prevents our users from circumventing security. Everything is password protected so they can't get into it. They can't uninstall it. They can't do anything."
  • "It needs improvements in its EDR and its ability to manage all the nodes. I'd like better communication between the console and the nodes, so I don't have to remote into each individual machine that's having an issue with the protection."

What is our primary use case?

We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in the world. In just one building, I've got over 500 machines in there. Some of them are old and come from the World War II era. Some of my machines, like my laser hole poppers, are still running Windows 3.1. I've got a lot of older lathes and mills that are running Windows 95 and Windows 98.

How has it helped my organization?

It hasn't improved our company in any way. Panda is the most painful endpoint solution I've ever had to work with except SentinelOne. With Panda, if the protection is turned off or there is a problem on a machine, you have to access that machine remotely to fix it. You can't fix it via the console. I'm the network admin and security admin at my company I don't have the bandwidth to babysit an endpoint solution. 

What is most valuable?

It prevents our users from circumventing security. Everything is password protected so they can't get into it. They can't uninstall it. They can't do anything. 

What needs improvement?

It needs improvements in its EDR and its ability to manage all the nodes. I'd like better communication between the console and the nodes, so I don't have to remote into each individual machine that's having an issue with the protection. The console's intended purpose is to manage and I've got half the management capabilities in their console. I've got almost 1,000 machines worldwide. As one person, I don't have the capacity to take care of this.

For how long have I used the solution?

We adopted this one about three years ago.

What do I think about the scalability of the solution?

It's good for all platforms— iOS, Windows, Android, Linux—so its scalability is there.

How are customer service and technical support?

Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but their technical support has always been able to address the issue and get it resolved within 48 hours.

Which solution did I use previously and why did I switch?

Prior to Panda, we had SentinelOne. Panda is a lot less work than SentinelOne in our environment. We still use a lot of Excel macros. We've got applications that we created ourselves and are unsigned. We work with machines with extremely old operating systems, and these things run off of applications that we have built in-house. SentinelOne wanted to shut down the applications so that the machines couldn't connect. It was costing us money. I can't give SentinelOne a bad review just because of our environment. Our environment is very unique, so it's not fair to SentinelOne. But at the same time, we just weren't made for each other. 

How was the initial setup?

The setup is pretty easy. Deployment takes less than an hour. It's typically connected to the console, so it has already downloaded the latest and greatest updates or file hashes. Creating groups and policies for those groups can be a little complex but once you've got all that figured out, then you're good. The console needs a lot of help. Even downloading the installer for a new deployment on a PC is not very straightforward. 

What about the implementation team?

I have an in-house team. I've got two help desk guys that I've had to train to use the Panda tenant. I don't even know if they're doing it anymore — touching every machine that has a problem with the protection.

What's my experience with pricing, setup cost, and licensing?

I don't think Panda's license is too expensive, but they're charging more than it's worth. It's a yearly license. For 1,000 endpoints, it's around $18,000. 

Which other solutions did I evaluate?

We're considering switching to something else. Right now we're looking at ESET Endpoint Security and Trend Micro Apex One. Panda's EDR is rudimentary, so we're looking to upgrade because our insurance policy is asking us to find something better. Right now, we're leaning toward Trend because they're telling me that I can do everything from the console with their solution. That was the biggest pain with Panda.  

What other advice do I have?

I'd rate Panda five out of 10. I give it that high just because it does work to some extent and it's cost-effective. My attitude toward Panda is 50/50. I get probably 10 or 15 emails a day complaining that machines lack protection. But if the console can detect the machine and knows that it's lacking protection, then my logic says, "Update it." But for whatever reason, I have to manually do it again. It's painful. It shouldn't be as expensive as it is. And I think it's going to be a lot more expensive now that WatchGuard owns it. Hopefully, they make a lot of good changes, but I've had enough with Panda.

Another thing to note about Panda is that I haven't seen anything in the documentation about compliance with GDPR regulations. I've got 11 locations in Europe, and we're going to have a GDPR tenant for the most stringent country or area. So even being in the US, I'll have to abide by European GDPR here in the US for all the locations to share one tenant. Otherwise, we'd have to have multiple tenants, which will cost us more money and be more of a hassle to manage. 

Before you install it, do a 90-day proof of concept. Thirty days is too short. You need to see the failing endpoints and what you have to do to fix it.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Responsive technical support, plenty of features, and high performance

Pros and Cons

  • "Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management."
  • "All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution."

What is most valuable?

Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management.

What needs improvement?

All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately three years.

What do I think about the stability of the solution?

The solution is stable with high performance.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately eight customers using this solution. 

There are is a total of between 100 and 200 users using the solution.

How are customer service and technical support?

Trend Micro has an edge over other solutions in technical support because they have local support.

How was the initial setup?

The installation is very easy and quick, it takes approximately five to six hours to complete.

What about the implementation team?

We have one technician that deals with the implementation and maintenance of the solution. However, if you are going to implement the solution in an enterprise-level company then you will need a team of two to three.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Kaspersky.

What other advice do I have?

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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NJ
Sr. Officer - Quality Assurance at a tech services company with 201-500 employees
Real User
Easy to manage console, stable, but more knowledgeable support needed

Pros and Cons

  • "The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple."
  • "The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing."

What is our primary use case?

Symantec End-User Endpoint Security is used for network security.

What is most valuable?

The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple.

For how long have I used the solution?

I have been using Symantec End-User Endpoint Security for approximately nine years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

Symantec End-User Endpoint Security is scalable.

We have approximately 850 endpoint clients using the solution.

How are customer service and support?

The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing.

Which other solutions did I evaluate?

I have evaluated Kaspersky, CrowdStrike, and Sophos solutions.

What other advice do I have?

I would recommend Symantec End-User Endpoint Security to others. However, I would advise people before implementing the solution they have all the support channels in place to manage it.

In the case of the software-as-a-service, nowadays, companies are looking to outsource the entire operations. I do not want my employees using the solution for anything, such as monitoring the application. We are looking for an implementation partner or the OEM itself where they deploy the solution and monitor it with only one management team. If there is an issue, they notify us. if there are not any issues then they can send regular, weekly, or monthly reports.

I rate Symantec End-User Endpoint Security a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SB
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Straightforward installation, secure, but could be more user-friendly

What is our primary use case?

The primary use of the solution is to block threats. It contains a quick queries engine that can help us figure out where all threats are coming from.

What is most valuable?

The most valuable feature of the solution is that it is less hash-based than competitors.

What needs improvement?

I would like the solution to have more functions and to be more user-friendly.  In the next release, the solution could have more use cases. For example, protection against ransomware.

For how long have I used the solution?

I have used the solution for approximately one month. 

What do I think about the stability of the solution?

I find the solution to be stable and secure. However, there are some operational issues with the hashing algorithm.

What do I

What is our primary use case?

The primary use of the solution is to block threats. It contains a quick queries engine that can help us figure out where all threats are coming from.

What is most valuable?

The most valuable feature of the solution is that it is less hash-based than competitors.

What needs improvement?

I would like the solution to have more functions and to be more user-friendly. 

In the next release, the solution could have more use cases. For example, protection against ransomware.

For how long have I used the solution?

I have used the solution for approximately one month. 

What do I think about the stability of the solution?

I find the solution to be stable and secure. However, there are some operational issues with the hashing algorithm.

What do I think about the scalability of the solution?

We have 7000 uses in our organization using the solution. 

Which solution did I use previously and why did I switch?

I have used Falcon CrowdStrike and Kaspersky.

How was the initial setup?

The installation of the solution is straightforward and took approximately two days for tuning. 

What about the implementation team?

The solution was deployed by the vendor team, using approximately three administrators.

What's my experience with pricing, setup cost, and licensing?

The solution requires an annual subscription. 

What other advice do I have?

I rate Sophos Intercept X a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DB
MIS Specialist at a agriculture with 201-500 employees
Real User
Stable, scalable, and provides good protection

What is most valuable?

Defender's endpoint protection is good.

For how long have I used the solution?

I've been using Defender for less than one year. Defender is free for one year. Once that year is over, we will switch to Kaspersky.

What do I think about the stability of the solution?

Defender is stable. The performance is good.

What do I think about the scalability of the solution?

In terms of scalability, I rate Defender 10 out of 10. 

How are customer service and support?

I haven't dealt with Microsoft support for this product.

How was the initial setup?

It's easy. Defender came pre-loaded on our computers.

What other advice do I have?

I rate Microsoft Defender for Endpoint eight out 10. I would recommend it to others.

Which deployment model are you

What is most valuable?

Defender's endpoint protection is good.

For how long have I used the solution?

I've been using Defender for less than one year. Defender is free for one year. Once that year is over, we will switch to Kaspersky.

What do I think about the stability of the solution?

Defender is stable. The performance is good.

What do I think about the scalability of the solution?

In terms of scalability, I rate Defender 10 out of 10. 

How are customer service and support?

I haven't dealt with Microsoft support for this product.

How was the initial setup?

It's easy. Defender came pre-loaded on our computers.

What other advice do I have?

I rate Microsoft Defender for Endpoint eight out 10. I would recommend it to others.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Get our free report covering , and other competitors of Kaspersky Endpoint Detection and Response Optimum. Updated: October 2021.
543,424 professionals have used our research since 2012.