ManageEngine ServiceDesk Plus Stability
We did not experience any stability issues while using the product.
View full review »The product is stable. I rate the stability a ten out of ten.
View full review »ServiceDesk is stable.
View full review »Buyer's Guide
ManageEngine ServiceDesk Plus
April 2024
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
The solution is very stable and do not have stability issues when applying upgrades or bug fixes.
The stability is rated a nine out of ten.
View full review »The solution is stable.
View full review »I rate the solution's stability a straight nine out of ten.
View full review »The stability is good and I haven't seen any outages or performance issues. In Sri Lanka, we have some limitations with the internet, but even with that I haven't had any performance issues.
View full review »NS
Mykola Shved
Head of Global IT Delivery at Acino Pharma AG
We haven't checked its stability under a heavy load.
View full review »EJ
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
The solution is stable.
View full review »The solution is stable. I've never had to worry about our subscription when I was using it. The solution is very reliable.
View full review »SM
Samuel Migiro
IT Officer at Burn Manufacturing
It is a stable solution. I would rate the stability a nine out of ten.
View full review »AC
AlexiaChristofi
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
The solution is stable.
View full review »DK
Deena Khattab
MIS Manager at Misr Glass Manufacturing
The solution is pretty stable.
View full review »AT
Alen RoieTatco
AVP - ICT IT Operations at Maxicare Healthcare Corporation
ManageEngine ServiceDesk Plus is stable, and I can even access it off-premises or outside of the office.
View full review »The solution is stable.
I strongly recommend, before migrating or updating to any version, to make sure that your SQL database has no alerts or warnings or any kind. That could be an issue. Also, the path for the program needs to be excluded from the antivirus.
View full review »The solution is stable.
View full review »AR
Anil Rao
Vice President Delivery & Operations at Rezilyens
ManageEngine ServiceDesk Plus is quite stable. We have not had any issues; we mostly use the task model. We already have more than 16 customers on the SaaS model. We are managing four on-prem. These are all government clients in different countries like Uganda, Kenya, Tanzania, and Malawi.
Our entire SOC and NOC is using ManageEngine ServiceDesk Plus. That's 50 agent licenses; more than 25,000 devices and 50 agents.
View full review »We have faced some bugs with the solution. Sometimes, the system goes down for unknown reasons.
I rate the solution a six or seven out of ten for stability.
ManageEngine ServiceDesk Plus is a stable solution.
View full review »It is good, and it meets our needs. It ensures the tracking of all costs for end-user issues. It allows us to generate reports and location demands and make our forecasts over a period of time. We can analyze incident calls and the time it takes to resolve every call or every incident.
View full review »LR
Laone Raboloko
Systems Analyst at Bismarck
Based on my experience, it is mostly available. So far, we haven't found any bugs in the system. ManageEngine is always giving updates and upgrades for any bugs or issues.
We have a tool for monitoring the 24/7 availability of the product or site. Most of the outages that take place in a month are not because of the system itself. They happen because the people who do the upgrade in the back office didn't notify us in time. This unpreparedness affects the availability of the system.
MK
Maksim Kuznetsov
It distribution manager at Megatrade
ManageEngine ServiceDesk Plus is stable. We have not had any issues or experienced any crashes.
View full review »We've had no issues with stability at this time, but I have only worked with it for a short period of time.
View full review »BM
reviewer1032882
Senior Manager, Customer Services and Operational Support at a tech services company with 201-500 employees
ManageEngine ServiceDesk Plus is a very stable solution.
View full review »EM
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm with 501-1,000 employees
I find this solution stable.
View full review »GE
Gamal Elsabbagh
IT Engineer at arkas egypt
The solution is quite stable. No issues so far. In reference to the downtime, we're hosting on our client's premises.
We have had only one small issue that was corrected with an update.
View full review »SP
reviewer1163439
Manager IT at a energy/utilities company with 1,001-5,000 employees
ManageEngine ServiceDesk Plus is stable.
View full review »SA
Albeez
IT Director at DAR AL ARKAN
The application is stable and there have been no issues. We are working with a single instance. If required, we can plan and implement a dual instance with high availability options.
View full review »We have had only one small stability issue which was corrected with an update.
View full review »NH
Nayef Hamzeh
IT Manager at cmc
There are some glitches with regard to attachments. Sometimes, it crashes when we attach certain files. Otherwise, it's stable.
View full review »QV
QuyVan
Technical Consultant at FPT Telecom
It is a stable solution. I rate the stability a nine out of ten.
View full review »The solution is stable.
View full review »AK
Anand Khandelwal
Global Service Delivery Manager at a computer software company with 10,001+ employees
It is very stable.
OA
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
It's the core reporting tool (for incidents and problems) for the organization that I am with.
In terms of the stability, the application is much more dependent on our availability of our network.
BP
Bhavani Prasad Paragi
General Manager at Qwikcilver
I would rate the stability of this solution to be very good.
View full review »SV
reviewer1955136
IT Service Management Specialist at a tech services company with 51-200 employees
It isn't very stable. Off and on, it has bugs, and that's why they have a lot of releases coming up. You need to keep patching it. I wouldn't say that it's very stable. I would rate it a three out of five in terms of stability.
View full review »NG
reviewer983697
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees
I personally have not had any bugs with this product.
View full review »MW
reviewer1460481
Quality Management at a financial services firm with 201-500 employees
The solution is quite stable. We don't have to deal with bugs or glitches. It doesn't crash or freeze. It's great.
View full review »FM
reviewer1215432
IT Support Specialist at a transportation company with 201-500 employees
We have experienced some issues with stability which are temporarily fixed when updating to the latest version of the solution.
PK
PradeepKumar12
Team Lead at a comms service provider with 1,001-5,000 employees
Stability is actually good.
View full review »FS
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees
We had issues wherein the software stopped working. We had to re-install the software and configure again. We were unable to import the old data into the new installation.
View full review »MN
Munir Noor
System Security Engineer at a tech services company with 201-500 employees
Starting with 9.4 builds, this product is relatively stable.
View full review »FC
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
FC
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
No issues.
View full review »No issues encountered.
View full review »WA
reviewer1513071
ITSM Engineer at a tech services company with 11-50 employees
The solution is stable. It doesn't crash or freeze. It's very reliable in terms of performance. There are no bugs or glitches.
View full review »DG
reviewer1268541
IT Security Officer at a mining and metals company with 501-1,000 employees
This is a stable product.
View full review »We did not encounter any issues with stability.
View full review »Buyer's Guide
ManageEngine ServiceDesk Plus
April 2024
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.