ManageEngine ServiceDesk Plus Stability

CarlosPerez7 - PeerSpot reviewer
Director of IT at Health Choice Network, Inc.

We did not experience any stability issues while using the product.

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CarlosPerez5 - PeerSpot reviewer
IT Director at Banyan Health Systems, Inc.

The product is stable. I rate the stability a ten out of ten.

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Sigal Svilim - PeerSpot reviewer
Chief Information Officer at Supergas

ServiceDesk is stable. 

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Buyer's Guide
ManageEngine ServiceDesk Plus
April 2024
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees

The solution is very stable and do not have stability issues when applying upgrades or bug fixes. 

The stability is rated a nine out of ten. 

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Isaac Al Wahaibi - PeerSpot reviewer
Senior Application Support Specialist at Oman Data Park

The solution is stable.

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Mohamed  Najeem - PeerSpot reviewer
System Administrator at HRA

I rate the solution's stability a straight nine out of ten.

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Sampath Gunawardena - PeerSpot reviewer
Head Of Customer Support at NCinga

The stability is good and I haven't seen any outages or performance issues. In Sri Lanka, we have some limitations with the internet, but even with that I haven't had any performance issues.

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NS
Head of Global IT Delivery at Acino Pharma AG

We haven't checked its stability under a heavy load.

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EJ
Global Chief Information Officer/ Chief Technology Officer at Kidzania

The solution is stable. 

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Ela Antonio - PeerSpot reviewer
Service Delivery Manager at MDS Call Solutions, Inc.

The solution is stable. I've never had to worry about our subscription when I was using it. The solution is very reliable. 

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SM
IT Officer at Burn Manufacturing

It is a stable solution. I would rate the stability a nine out of ten. 

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AC
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece

The solution is stable.

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DK
MIS Manager at Misr Glass Manufacturing

The solution is pretty stable.

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AT
AVP - ICT IT Operations at Maxicare Healthcare Corporation

ManageEngine ServiceDesk Plus is stable, and I can even access it off-premises or outside of the office.

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Hussein Taha - PeerSpot reviewer
IT Enterprise System Administrator at Misr Technology Services

The solution is stable. 

I strongly recommend, before migrating or updating to any version, to make sure that your SQL database has no alerts or warnings or any kind. That could be an issue. Also, the path for the program needs to be excluded from the antivirus.

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Fredric Tarcelo - PeerSpot reviewer
Delivery Executive at Infopro Busineness Solutions Inc.

The solution is stable. 

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AR
Vice President Delivery & Operations at Rezilyens

ManageEngine ServiceDesk Plus is quite stable. We have not had any issues; we mostly use the task model. We already have more than 16 customers on the SaaS model. We are managing four on-prem. These are all government clients in different countries like Uganda, Kenya, Tanzania, and Malawi. 

Our entire SOC and NOC is using ManageEngine ServiceDesk Plus. That's 50 agent licenses; more than 25,000 devices and 50 agents. 

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Mohamed Wanas - PeerSpot reviewer
NOC Service Desk Team Lead at MORO

We have faced some bugs with the solution. Sometimes, the system goes down for unknown reasons.

I rate the solution a six or seven out of ten for stability.

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ArunKumar1 - PeerSpot reviewer
IT Administrator at a healthcare company with 51-200 employees

ManageEngine ServiceDesk Plus is a stable solution.

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Oamen Okhilua - PeerSpot reviewer
CEO at Heclo

It is good, and it meets our needs. It ensures the tracking of all costs for end-user issues. It allows us to generate reports and location demands and make our forecasts over a period of time. We can analyze incident calls and the time it takes to resolve every call or every incident.

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LR
Systems Analyst at Bismarck

Based on my experience, it is mostly available. So far, we haven't found any bugs in the system. ManageEngine is always giving updates and upgrades for any bugs or issues.

We have a tool for monitoring the 24/7 availability of the product or site. Most of the outages that take place in a month are not because of the system itself. They happen because the people who do the upgrade in the back office didn't notify us in time. This unpreparedness affects the availability of the system.

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MK
It distribution manager at Megatrade

ManageEngine ServiceDesk Plus is stable. We have not had any issues or experienced any crashes.

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it_user265281 - PeerSpot reviewer
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates

We've had no issues with stability at this time, but I have only worked with it for a short period of time.

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BM
Senior Manager, Customer Services and Operational Support at a tech services company with 201-500 employees

ManageEngine ServiceDesk Plus is a very stable solution.

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EM
Coordinador de Servicios Tecnológicos at a legal firm with 501-1,000 employees

I find this solution stable.

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GE
IT Engineer at arkas egypt

The solution is quite stable. No issues so far. In reference to the downtime, we're hosting on our client's premises.

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it_user628692 - PeerSpot reviewer
Senior ICT Consultant

We have had only one small issue that was corrected with an update.

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SP
Manager IT at a energy/utilities company with 1,001-5,000 employees

ManageEngine ServiceDesk Plus is stable. 

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SA
IT Director at DAR AL ARKAN

The application is stable and there have been no issues. We are working with a single instance. If required, we can plan and implement a dual instance with high availability options.

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it_user685383 - PeerSpot reviewer
Senior ICT Consultant

We have had only one small stability issue which was corrected with an update.

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NH
IT Manager at cmc

There are some glitches with regard to attachments. Sometimes, it crashes when we attach certain files. Otherwise, it's stable.

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QV
Technical Consultant at FPT Telecom

It is a stable solution. I rate the stability a nine out of ten. 

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SYED KAMRAN AHMED - PeerSpot reviewer
Enterprise Senior Account Manager Sales at a tech services company with 51-200 employees

The solution is stable. 

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AK
Global Service Delivery Manager at a computer software company with 10,001+ employees

It is very stable.

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OA
Data Analyst/Software Engineer at a government with 5,001-10,000 employees

It's the core reporting tool (for incidents and problems) for the organization that I am with.

In terms of the stability, the application is much more dependent on our availability of our network.

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BP
General Manager at Qwikcilver

I would rate the stability of this solution to be very good.

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SV
IT Service Management Specialist at a tech services company with 51-200 employees

It isn't very stable. Off and on, it has bugs, and that's why they have a lot of releases coming up. You need to keep patching it. I wouldn't say that it's very stable. I would rate it a three out of five in terms of stability.

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NG
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees

I personally have not had any bugs with this product.

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MW
Quality Management at a financial services firm with 201-500 employees

The solution is quite stable. We don't have to deal with bugs or glitches. It doesn't crash or freeze. It's great.

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FM
IT Support Specialist at a transportation company with 201-500 employees

We have experienced some issues with stability which are temporarily fixed when updating to the latest version of the solution. 

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PK
Team Lead at a comms service provider with 1,001-5,000 employees

Stability is actually good.

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FS
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees

We had issues wherein the software stopped working. We had to re-install the software and configure again. We were unable to import the old data into the new installation.

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MN
System Security Engineer at a tech services company with 201-500 employees

Starting with 9.4 builds, this product is relatively stable.

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FC
Director at Daya Cipta Mandiri Solusi, PT
FC
Director at Daya Cipta Mandiri Solusi, PT
it_user363621 - PeerSpot reviewer
System Engineer at a engineering company with 51-200 employees

No issues encountered.

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WA
ITSM Engineer at a tech services company with 11-50 employees

The solution is stable. It doesn't crash or freeze. It's very reliable in terms of performance. There are no bugs or glitches.

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DG
IT Security Officer at a mining and metals company with 501-1,000 employees

This is a stable product.

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it_user483660 - PeerSpot reviewer
National IT Support Head at a construction company with 11-50 employees

We did not encounter any issues with stability.

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Buyer's Guide
ManageEngine ServiceDesk Plus
April 2024
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.